Director, Operations

Director of Mexico Operations (U.S. Based) Join DATAMARK, Inc., a leader in the BPO industry, as the Director of Mexico Operations based in the U.S. This leadership role offers a unique opportunity to oversee and drive the strategic and operational performance of our Mexico-based facilities and teams while collaborating closely with senior leadership in the U.S. and Mexico. At DATAMARK, you will be part of an inclusive, innovative, and growth-oriented culture that values collaboration and delivers exceptional client solutions. Key Responsibilities: Lead and manage all aspects of DATAMARK's operations in Mexico, ensuring efficiency, quality, and alignment with corporate objectives. Collaborate with cross-functional teams across the U.S. and Mexico to streamline operational processes and drive continuous improvement. Oversee workforce planning, talent development, and employee engagement for Mexico-based teams. Manage budgets, forecasts, and financial performance to optimize operational results. Ensure compliance with local laws, regulations, and company policies within Mexico operations. Foster a strong culture of service excellence, operational discipline, and innovation among Mexico operations staff. Work with senior leadership to develop strategies for growth and expansion in the Mexico market. Represent DATAMARK in client meetings, industry events, and government relations activities as needed. Bachelor’s degree in Business Administration, Operations Management, or related field Minimum of 15 years of progressive related experience working in a large scale contact center/call center environment Five to Seven years in a leadership role at a large scale call center/contact center environment (BPO experience required) Proven success managing multi-site operations and cross-cultural teams Strong financial acumen with experience managing P&L responsibilities Excellent leadership and interpersonal skills with demonstrated ability to build and lead high-performing teams In-depth knowledge of Mexican labor laws, regulations, and cultural nuances Fluent in English and Spanish, with excellent communication skills in both languages, preferred Ability to travel between U.S. and Mexico as required Experience working in a matrixed and dynamic environment Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment visa at this time Comprehensive Health Care: Medical, dental, and vision plans Retirement Savings: 401k Life Insurance: Basic, voluntary, and AD&D coverage Time Off: Paid time off, paid volunteer hours, and major holidays Disability Coverage: Short-term and long-term disability plans Professional Growth: Training and development to advance your career Wellness Resources: Support for your overall well-being $150,000USD/ Annual Salary #J-18808-Ljbffr