District Manager

District ManagerAt TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill level. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA — whether it is our dedicated team members or esteemed guests.What makes a TOCA Teammate? We value an individual that seeks to play hard, care deeply, grow together, strive for excellence, and create awesome experiences.Why You'll Love Being a Part of the TOCA Team You'll have full access to our TOCA Treats, which include (but are not limited to!) competitive pay & on-demand pay, career growth & development, employee assistance program, active & fit membership, benefits hub discount marketplace. So many TOCA perks we can't name them all, but we'll try: 4 TOCA training sessions, 50% off classes, free pick-up/league play, 1 free birthday party, food & beverage discount, and 2 free packages to share with your squad.Job Highlights:Job Title: District ManagerLocation: Michigan & Ohio MarketsReports To: Senior Director of OperationsEmployment Type: Full-Time - Remote in MichiganPosition Overview: The District Manager drives performance across multiple TOCA centers across Michigan and Ohio by developing General Managers, scaling consistent player and guest experiences, and delivering market growth. This leader ensures every center operates as a high-performing business, development environment, and community hub aligned with TOCA's mission. This role is responsible for elevating leadership capability, strengthening operational execution, and expanding TOCA's market presence while maintaining excellence in player development and guest experience.Your Game Plan:On the Field: Business & Operational Performance (40%)Drive consistent execution, profitability, and product excellence across all centersHold General Managers accountable for delivery of TOCA Experience CommitmentsDrive performance across all TOCA products through structured leadership and performance coachingImprove revenue growth, utilization, and revenue per square foot performanceMonitor retention, NPS, and engagement metrics to increase lifetime valueEnsure coaching standards, curriculum execution, and training technology drive measurable player developmentMaintain brand, safety, and operational consistency across all locationsTeam Captain: Leadership & Talent Development (30%)Recruit, develop, and coach General Managers into strong business and experience leadersBuild leadership pipelines and succession plans across centersDrive accountability through performance coaching and talent reviewsScale TOCA culture, service standards, and teammate engagementChampion learning, coaching education, and technology adoptionHome Field Advantage: Guest Experience & Brand Leadership (20%)Ensure each center operates as TOCA's "third home" for players, families, and communitiesDrive consistent guest lifecycle execution from first visit through long-term engagementStrengthen relationships with local clubs, schools, and youth organizationsProtect and elevate TOCA's brand presence and reputation in each marketPartner with Marketing and Sales to drive acquisition, retention, and product expansionBig Picture Play: Market Growth & Strategic Execution (10%)Use performance data and center analytics to guide leadership coaching and business decisionsIdentify operational improvements, programming opportunities, and innovation initiativesSupport regional expansion efforts and ensure readiness for new center openingsProvide field insights to inform product development and company initiativesWhat You Bring to the Pitch Required:5+ years of multi-unit leadership experience in retail, hospitality, sports, fitness, or experiential businessesProven track record of driving revenue growth and operational performance across multiple locationsExperience developing and coaching General Managers or senior-level leadersStrong financial acumen with experience managing P&L performanceAbility to lead in fast-paced, growth-oriented environmentsStrong communication, coaching, and performance management skillsWillingness to travel within assigned marketsPreferred SkillsExperience in youth sports, fitness, or experiential brandsBackground in scaling multi-location operationsExperience supporting new market openings or expansion initiativesPassion for player development and community impact