Operations Supervisor - Rochester

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement and are building an innovative technology‑first platform to scale the entire cannabis industry. By dedicating ourselves to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization. Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology. Our ultimate goal is to become the largest distributor of cannabis products in the world. The Role Nabis Operations Supervisor is responsible for overseeing productivity and ensuring smooth daily operations. Reporting to the Operations Manager, Nabis Supervisors monitor team performance, analyze effectiveness, assign work, and coach efficiency and quality using superb written and verbal communication. Operations Supervisors are able to adapt to various work settings based on daily requirements and are largely responsible for opening or closing duties as assigned. The ideal candidate must have the ability to communicate effectively at various levels, can leverage data in decision‑making and process proposals, and is a natural leader. Responsibilities Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation. Proactively seek solutions to capacity‑related bottlenecks and quality deficiencies by leveraging inputs from both internal and external partners. Support operational tasks on an "as needed" basis, including scheduling and facilitating product testing events, and coordinating product pick‑ups. Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed. Produce detailed, high‑quality reporting of actual daily performance vs. goals. Provide excellent internal and external customer service, especially when communicating with brand partners and retailers. Assist in improving policies through routine communication with end users, operations management, and technical teams. Oversee on‑road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind. Stay up‑to‑date on industry trends and regulatory changes, adapting procedures accordingly. Requirements Must be 21 years or older to work in the cannabis industry Cannabis experience: 2+ years of experience Customer Service: 2+ years experience Last‑mile distribution and logistics: 2+ years experience Associate degree OR 2 years relevant work experience Outstanding communication and people skills Knowledge of manual and systematic warehouse movement Ability to lift 50 lbs., bend, stretch, and twist Ability to pass pre‑employment background check Monday - Friday on‑site work availability Ability to work occasional weekend shifts Qualifications Excellent organizational and leadership abilities Outstanding communication and people skills Collaborative problem‑solving abilities Detail‑oriented and highly analytical work habits Low‑ego, adaptable, and high EQ Familiarity with routing‑based software platforms Able to have disciplinary conversations with employees Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM) Strong customer service, verbal/written communication, and interpersonal skills Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail Embodiment of Nabis Core Values Competitive pay starting at $24 per hour, paid weekly. You’ll work at the fastest growing cannabis startup Medical/Dental/Vision offered to all full‑time employees. Well‑rounded co‑workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture! Competitive compensation. On‑site snacks and beverages. Nabis is an Equal Opportunity Employer Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Voluntary Self‑Identification Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 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