Customer Service Representative
BPW
Job Description
Job Description
About the Role:
Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and support to our valued customers.
Responsibilities:
- Handle customer inquiries and resolve issues promptly and accurately.
- Provide product information and assist customers with their orders.
- Maintain a high level of professionalism while interacting with customers.
- Document customer interactions and maintain records in our database.
- Collaborate with team members to improve customer service processes.
- Upsell products and services when appropriate to enhance customer satisfaction.
- Participate in training sessions to enhance product knowledge.
- Meet and exceed individual and team performance goals.
Requirements:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Ability to handle difficult situations with patience and empathy.
- Proficient in using customer service software (NetSuite) and Microsoft Office.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a team-oriented mindset.
- Automotive or Bus/Truck part sales a plus.
- Availability to work 8:30am-5pm.
About Us:
BPW has been a leader in the industry for over 20 years, committed to providing top-notch products and services. Our customers love us for our reliability and dedication, while our employees appreciate the supportive work environment and opportunities for growth.
Vacancy posted 10 days ago
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