Retail Sales Worker Lead - Pierce County Commissary

Job Description The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management. Compensation Data COMPENSATION: The hourly rate for this position is $19.75. Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Perform all Sales Associate and General Utility Worker duties Hold pre‑shift meetings to ensure the team is aware of the day’s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations Act as a concierge resource for all guests with high knowledge of the surrounding area Ensure all guests are greeted when they walk into the store Train Sales Associates and General Utility Workers in their role and help develop a team of customer service focused professionals Operate smoothly in the manager’s absence and handle all customer relations issues effectively Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner Keep an inventory of stock, noting any out‑of‑stock items or possible shortages Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand Complete monthly safety inspections and file incident and injury reports on an ongoing basis Ensure cleanliness and a pleasant atmosphere in the store Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various point‑of‑sale and property management system software programs Lead all aspects of nightly close‑out and balance cash with daily sales at the end of the shift Perform nightly audit of cashier documentation when required Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers Assist with hiring General Utility Workers and Sales Associates when needed Coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper labor transfer, and timely weekly reporting At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous retail experience preferred Mathematical skills are required to facilitate sales reports and audits Must be of legal age to work with alcohol Must provide proof of having earned a responsible alcohol training and certification program where applicable Must be flexible, willing to work a rotational schedule with days off that may include weekends and holidays Must be fluent in the native language, both spoken and written Must be computer literate in MS Office programs Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and point‑of‑sale (POS) system Must be well groomed and always maintain a high level of professionalism This role may have physical demands, including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or the use of personal protective equipment (PPE). #J-18808-Ljbffr Aramark Corporation