Account Lead

Pay Range: (Specific to NY,CA,CO,WA,MD) $15.60 - $19.06 Hourly Brinks Texas License #C00550 #LI-Remote About Brink's: The Brinku2019s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the assigned Enterprise Retail customer accounts. The incumbent functions as primary escalation point for customer service issues and acts as the liaison between internal resources and external clients. Pay: $24-$27/HR Key Responsibilities: + Build andmaintainstrong working relationships with various levels of assigned account(s) + Assume ownership forpreand post-sales support issuesinitiatedby customer and internal personnel + Lead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brinku2019s strategy and business objectives + Understand customer processes and needs andis able torespond to a wide variety of special customer requests and inquiries + Make independent decisions and commitments to customer on support issues on a real time basis + Work with customer, sales,supportand other resources to provide deliverable to enhance customer relationships and meet customer expectations + Contribute to achieving specific accountobjectivesconsistent with company strategy + Manage all support aspects of the customer relationship with ultimate responsibility for customer satisfaction + Liaise among vendors, external and internal clients + Support planning strategies and initiatives to enhance delivery of customer service + Prepare, analyze, and manage customer relationships through performance reporting and metrics + Participate on Customer Scorecard calls + Review and verify penalty calculations due to SLA monthly + Review issueslogsas needed to ensure customers SLA are met + Coordinate communication between customer andappropriate fieldservice management + Create weekly reportsidentifyingcurrent, repetitive, and potential issues for management + Assist with Claims escalations for assigned accounts + Communicate up to date customer location master for assigned accounts + Perform other duties as assigned or necessary Minimum Qualifications: + High School Diploma + Minimum of 4 yearsu2019 experience in a Customer Service environment + Minimum of 2 yearsu2019 experience in the retail/banking industry Preferred Qualifications: + Experience supporting customer relationships in a financial, banking, or packagelogisticssetting + Ability to manage and prioritize multiple competing projects + CRM knowledge such as Salesforce + Skilled in managing to metrics + Capable of creative solution-generation + Knowledge of Lean Concepts and Methodologies + Undergraduate degree in a related field or equivalent combination of experience and training Professional Skills: + Advanced influencing skills with the ability to view issues through a company and customer lens + Exceptional written and verbal communication abilities + Excellent interpersonal and presentation skills + Advanced change management skills + Advanced analytical, financial modeling and critical reasoning skills Whatu2019s Nex t? Thank you for considering applying for a job at Brinku2019s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinku2019s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. _Brinku2019s is an equal_ _opportunity/affirmative_ _action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brinku2019s is also committed to providing a drug-free workplace._ _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class._ Build a Career with Purpose at Brinku2019s For over 165 years, Brinku2019s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolveu2014powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brinku2019s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brinku2019s, we operate in more than 100 countries, across cultures and languages, yet weu2019re one teamu2014committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brinku2019s offers a place to build a meaningful career. Here, youu2019ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing whatu2019s right, working together, and striving for excellence. If youu2019re looking for a career that combines purpose with performance, Brinku2019s is the place for you. Brinku2019s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know weu2019re here to support you every step of the way. See the u201cTerms and Conditions for Brink'su201d at: Terms of Use - Brink's US ( See the u201cBrink's California Consumer Privacy Noticeu201d at: Brink's California Consumer Privacy Act Notice - Brink's US (