PRO Services Specialist

Base Pay Minimum base pay from $15.55 per hour with higher starting pay available based on experience. Purpose Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities. Minimum Eligibility Requirements High School diploma or equivalent. Associate degree or higher is a plus. One year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the store trade‑area is a plus. Essential Job Functions Execute the PRO Services Blueprint to the highest levels to create a world class experience for PRO customers. Support the PRO desk in‑store: manage phone calls, orders, order follow‑up, customer support and escalations. Collaborate with the store team to identify PROs in our store. Maintain extensive knowledge of Floor & Decor products. Train and support the store team on how to use our selling process. Understand our PRO business to educate PRO customers and expand participation. Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. Promote PRO credit solutions such as Commercial Business Account or PRO Premier Credit Card. Coordinate and assist with PRO customers’ in‑store activities. Collaborate in all store initiatives. Demonstrate ability to make effective program and benefit presentations. Must possess excellent customer service skills and be results‑oriented. Strong interpersonal skills to interact effectively at all levels and across diverse cultures. Ability to multi‑task, meet deadlines, and work in a fast‑paced environment. On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities. Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Working Conditions (travel & environment) This position is hourly and may include hours that exceed eight hours in a day. It may require travel up to 20%. While performing the duties, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level is typically moderate to noisy. Medium work: the employee is often required to exert 20‑50 pounds of force occasionally, 10‑25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is required to use hands and fingers, stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Equal Employment Opportunity Statement Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change at its sole discretion. Store Hours Monday - Friday: 7:00AM – 8:00PM Saturday: 8:00AM – 7:00PM Sunday: 10:00AM – 6:00PM Pickup Hours Monday - Friday: 7:00AM – 7:00PM Saturday: 8:00AM – 7:00PM Sunday: 10:00AM – 6:00PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level. Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria). Work‑life balance: paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, and paid volunteer time off that starts on day1. #J-18808-Ljbffr