Customer Exp Specialist

Job Summary Responds to inquiries received through phone, mail, and/or face‑to‑face contact with clients about services. Provides support to the organization—including excellent customer service, typing, copying, filing, data entry, and other administrative duties. Provides coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments, and entering client information into an automated system. Essential Duties & Responsibilities Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable. Consistently returns phone calls and emails within 24 hours and updates voicemail/out‑of‑office email, using a pleasant tone and a helpful attitude. Administrative duties such as typing, copying, filing, and data entry. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming the organization into an environment that embraces excellent customer experience. Attends meetings as assigned. Participates on committees as assigned. Maintains appropriate communication with other employees and works as an effective member of the customer experience team. Meets and maintains applicable trainings that are a requirement of the organization. Knowledge, Skills & Abilities Effectively communicates via written, verbal, in‑person, and virtual methods. Knowledge of confidentiality guidelines. Skill in customer service techniques. Skill in problem‑solving. Qualifications Education Level: High school diploma or equivalent. Typing speed: 50–55 words per minute required. Three years of customer or administrative support experience to a team or multiple individuals strongly preferred. Two years of experience in a medical office setting preferred. Physical Requirements Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional Employment Details Time Type: Part time Pay Range: $14.25–$20.00 EEO Statement Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. #J-18808-Ljbffr Centerstone