Customer Success Representative

Job Description

Job Description

Join Our Team as a Customer Success Representative!

Are you passionate about building strong relationships and ensuring customer satisfaction? Ready Contractors of Wilson, NC, a trusted family-owned business since 1969, is looking for a dedicated Customer Success Representative to join our growing team. If you thrive in a collaborative environment and enjoy helping clients achieve their goals, we’d love to hear from you!

Founded by Tom and Ann Jones over 40 years ago, Ready Contractors has grown from a one-person operation into a thriving company with 25 full-time employees and a fleet of heavy machinery. Now led by Garry and Angel Jones, we specialize in a wide range of services, including storm drains, commercial site preparation, asphalt, grading, and much more. Our commitment to quality, dependability, and affordability has made us a trusted partner for projects of all sizes—whether in a backyard or a large commercial site.

As a Customer Success Representative , you’ll play a key role in ensuring our clients have a seamless and positive experience. Your responsibilities will include:
- Building and maintaining strong relationships with clients to understand their needs and expectations.
- Acting as the primary point of contact for customer inquiries, providing timely and helpful responses.
- Collaborating with internal teams to ensure projects are completed to the highest standard.
- Monitoring client satisfaction and addressing any concerns to ensure a positive outcome.
- Assisting with administrative tasks related to customer accounts and project documentation.

To succeed in this role, you’ll need:
- At least 1 year of experience in a customer-facing role, preferably in construction, contracting, or a related field.
- Strong communication and interpersonal skills to build trust and rapport with clients.
- A proactive and problem-solving mindset to address challenges effectively.
- Excellent organizational skills and attention to detail.
- A genuine commitment to delivering exceptional customer service.

At Ready Contractors, we pride ourselves on being more than just a company—we’re a family. When you join our team, you’ll become part of a supportive and collaborative environment where your contributions are valued. We believe in working hard, delivering quality, and treating our clients and team members with respect and care.

If you’re ready to take the next step in your career and join a company that values integrity, professionalism, and customer satisfaction, we’d love to hear from you! Apply today and let’s build something great together.

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