Director of Operations

Director Of Operations

Cherokee Fiber & Associates is a proud division of Hyper Networks LLC. The Director of Operations provides senior leadership and accountability for operations, projects, and teams across multiple markets. The role oversees operational leaders to ensure safety, quality, customer satisfaction, production, financial performance, compliance, and overall operational success.

The Director maintains visibility into performance, resources, risks, and priorities while providing support and direction when challenges arise. This role requires a self-directed, decisive leader with strong communication, problem-solving, and prioritization skills.

Using the company's EOS operating structure, the Director drives accountability, resolves issues, and ensures commitments are delivered. The role also supports customer relationships, business growth, leadership development, operational consistency, and the company's Core Values, Mission, and Vision.

Leadership & Accountability: Lead and develop Operations Managers and assigned leaders through clear expectations, delegation, communication, and accountability while championing company values.

Multi-Market Operations: Oversee construction operations and projects across multiple markets, ensuring customer commitments, production, financial goals, and company standards are met.

P&L & Performance: Own operational financial performance, including revenue, production, labor, costs, forecasting, and margins. Identify trends and take corrective action as needed.

Customers & Growth: Build strong customer relationships, identify market opportunities, and support business growth and expansion through effective planning and execution.

Workforce Development: Develop leaders and teams, ensure appropriate staffing and resources, and partner with HR to recruit, develop, and retain talent.

Performance & Reporting: Monitor key operational and financial metrics, identify risks and gaps, and provide leadership with timely, accurate performance updates.

Safety & Compliance: Maintain a strong safety culture and ensure compliance with customer requirements, company policies, and applicable regulations while driving continuous operational improvement.

The combination of office, customer, and active construction-site work across multiple markets. Ability to walk, stand, climb, bend, kneel, and navigate uneven terrain and typical construction conditions. Ability to sit for extended periods and occasionally lift/carry up to 25 lbs. Must be comfortable working around weather, noise, traffic, equipment, and other field conditions. Requires frequent use of digital communication, project management, and reporting tools. Flexibility to work evenings or weekends when operational or customer needs require.

Primary work location is a designated company facility, with regular presence at regional offices, customer locations, and project sites. Regular day and overnight travel is required based on business, customer, and operational needs. Approved business travel expenses, including lodging and meals, are covered according to company policy.

Competitive compensation and 401(k) retirement plan. Eligible employees may participate in the ESOP. Medical, dental, vision, life, disability, HSA, EAP, and voluntary benefits available based on eligibility. Paid time off, company holidays, and floating holiday. Company vehicle, fuel, maintenance, credit card, computer/software, and uniforms provided as applicable.

Our company is committed to developing leaders and creating opportunities for increased responsibility as the company grows. The Director of Operations will gain broad experience in:

Multi-market operational and financial leadership.

Customer relationships and business growth.

Leadership and organizational development.

Cross-functional collaboration with corporate support teams.

Strategic planning, P&L management, and resource planning.

Potential advancement into broader regional, divisional, or senior operational leadership roles.

Cherokee Fiber & Associates is an Equal Opportunity Employer. Employment opportunities at Cherokee Fiber & Associates are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.