Remote Front Desk & Guest Services Phone Assistant (Latin America)

The Florentine Waterfront Hotel

We are looking for a warm, articulate, and highly organized Remote Front Desk Phone Assistant to serve as the primary voice of our hotel property. In this role, you will handle incoming guest phone inquiries, assist with reservations, answer property questions, and maintain seamless communication across our management systems.

What You’ll Be Doing:

Inbound & Outbound Phone Support: Serve as the primary point of contact for guest inquiries, room availability, booking modifications, and local recommendations.

Property Management Systems: Learn and daily navigate our PMS (Cloudbeds) and OTAs channel to look up guest details, adjust bookings, check rates, and log notes.

Guest Communication: Deliver excellent, warm customer service, resolving guest concerns or requests efficiently with clear communication.

Tech & Tools: Utilize softphone software, messaging tools, and digital checklists to ensure smooth front-desk operations.

Who You Are:

Exceptional English Skills: Near-native, fluent spoken English with high clarity and a clear, neutral accent.

Tech-Savvy & Quick Learner: Ability to rapidly master PMS software (Cloudbeds) and work comfortably with modern cloud tools.

Hospitality / Call Support Experience: Background in hotel front desk, reservation management, or phone-based customer support preferred.

Apply

Vacancy posted 7 days ago

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