Program Evaluation & Quality Manager

Job Description

Job Description

Program Evaluation & Quality ManagerNorth Charleston, SC | Full-Time Help Us Measure What MattersLandmarks for Families is seeking an experienced Program Evaluation & Quality Manager to lead program evaluation, performance measurement, data analytics, continuous quality improvement (CQI), and Apricot by Bonterra administration. This position partners with program leaders to transform data into actionable insights that improve services, demonstrate organizational impact, strengthen grant reporting, and support strategic decision-making. If you are passionate about analytics, dashboards, KPIs, business intelligence, AI, and mission-driven work, we'd love to meet you.Key ResponsibilitiesDevelop program evaluation plans, logic models, KPIs, outcome measures, and performance dashboards.Administer and optimize Apricot by Bonterra, including forms, workflows, user support, data quality, and reporting.Analyze program performance using data analytics and business intelligence techniques.Create executive dashboards, visualizations, and reports using Excel, Power BI, or similar tools.Lead Continuous Quality Improvement (CQI) initiatives through audits, trend analysis, and performance reviews.Support accreditation, compliance, grant reporting, and organizational performance measurement.Collaborate with leadership to identify opportunities for program improvement and operational efficiency.Leverage AI and automation tools to improve reporting, documentation, workflow efficiency, and analytics while ensuring responsible governance and data privacy.Preferred QualificationsBachelor 's degree in Data Analytics, Program Evaluation, Public Administration, Business Analytics, Public Health, Human Services, MIS, Statistics, Sociology, Psychology, or a related field.3-5+ years of experience in program evaluation, quality improvement, nonprofit analytics, healthcare analytics, education, behavioral health, or child welfare.Experience administering Apricot by Bonterra or another case management/youth information system.Advanced Microsoft Excel skills; Power BI, Tableau, or other dashboard tools preferred.Experience with data visualization, KPI development, outcome measurement, research methods, and AI-assisted productivity tools.Strong communication, project management, collaboration, and analytical problem-solving skills.KeywordsProgram Evaluation • Data Analytics • Continuous Quality Improvement (CQI) • Performance Measurement • Outcome Measurement • Apricot by Bonterra • Business Intelligence • Dashboard Development • Data Visualization • Power BI • Grant Reporting • Research & Evaluation • KPI Development • AI • Automation • Nonprofit Analytics • Child Welfare • Human ServicesWhy Join Us?You'll play a pivotal role in helping Landmarks for Families demonstrate measurable impact, improve programs, and make data-informed decisions that strengthen outcomes for children and families. This is an opportunity to build systems, influence strategy through evidence, and help a mission-driven organization innovate.CompensationHiring Range: $65,000-$73,000, commensurate with experience, plus a competitive benefits package.Apply TodayIf you're excited about combining data, technology, quality improvement, and a mission to improve lives, we encourage you to apply.