MACD Specialist

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at About the Opportunity DMI, LLC is seeking a PEVS/MACD Specialist to join us. The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices. Duties and Responsibilities: Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites. Qualifications Required Skills & Certifications: Expertise in hardware maintenance and diagnostics for PEVS systems Proficiency in Tier 2 troubleshooting and repair Familiarity with warranty management Strong problem-solving skills Experience with MACD (Move, Add, Change, Delete) processes Excellent customer service and communication skills Background Requirements: Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: On-Site Arlington, VA Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions. Benefits Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. #J-18808-Ljbffr