Assistant Manager

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth What You’ll Do As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resor Leadership & Team Development Lead, coach, and develop Supervisors, CSRs, and Pet Care Technic iansSupport recruiting, hiring, onboarding, and ongoing trai ningDrive accountability, performance management, and team engage mentLead by example—setting the tone for culture, professionalism, and res ult sFacilitate team meetings, huddles, and continuous feed back Operations & Business Performance Serve as key holder and Manager on Duty (MOD)Support scheduling, staffing, and labor mana managementOversee daily operations to ensure efficiency, cleanliness, and safetyAssist with inventory, procurement, and facility maintenanceMonitor KPIs and support operational and financial perfo rmance Customer Experience & Sales Ensure delivery of 5‑Star service at every int eractionSupport conversion of leads, tours, and client retention st rategiesHandle and resolve high‑level customer concernsEvaluate customer feedback and implement service impr ovements Marketing & Community Engagement Act as a Brand Ambassador representing K9 Resorts in the communitySupport local partnerships, events, and marketing i nitiativesHelp drive awareness and business growth through outreach efforts What We’re Looking For Prior management or supervisory experien ce requiredExperience in pet care, daycare, boarding, or similar environmen t preferredStrong leadership, coaching, and team develop ment skillsBusiness‑minded with an understanding of operations and performance metricsExcellent communication and problem‑solvin g abilitiesHigh emotional intelligence and professionalismValid drive r’s licenseFlexible availability including weekends and holidays What You’ll Get We invest in our leaders so they can build high‑perfo rming teams: 401(k) with company participationHealth, dental, and viPaid time offFlexib ment programsEmployee discou nts and perks Why K9 Resorts? This is more than a job—it’s a leadership role in a fast‑growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is you #J-18808-Ljbffr