Customer Service Representative

Job Description

Job Description

Salary: $18-$20 per hour

Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time and youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your homes electrical, generator and plumbing systems.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

What We Offer

• New technology & access to integrated software.
• State of the art tools, parts and supplies.
  
• A family. This is last on the list because its most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships at Beck Electric, Generators & Plumbing.
  

The hours will be Tues - Sat. 10:30 am to 7:00 pm

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Beck Electric, Generators & Plumbing by visiting beckservices.com.