Member Services Representative

Job Description

Job Description

Job Summary
Member Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities 

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check gym members into the system.
  • New gym member sign-up.
  • Take prospective gym members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club
• Set and clean tanning beds. 
• Sell tanning related products. 
• Uphold the companies policies.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must be AED/CPR Certified

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

• Free gym membership
• pay bi-weekly
• 401k and health benefits
• Face coverings provided
• daily wellness checks
• daily temperature checks