Beertender *CASTROVILLE*

Job Description

Job Description

OVERALL 

The Castroville Tasting Room Beertender is responsible for providing excellent, attentive service to the Tasting Room guests and the cleanliness and maintenance of the Castroville Tasting Room.  Additionally, you are the “face” at the Castroville Tasting Room for locals and regulars and you must be comfortable and competent at building relationships with everyone. You should be energetic and passionate about all facets of our beers and the brewing process. You will be an ambassador for ASB and champion a culture of ethics resulting in fair and equitable treatment of all. The right candidate must be enthusiastic about the beer industry and have a desire to promote what makes Alvarado Street Brewery unique. The Tasting Room is a fast-paced environment; therefore, the ideal candidate should have a natural ability to work well under pressure, keeping a positive attitude while staying on task. This is a part-time hourly position reporting to the Castroville Tasting Room Supervisor.

EVERYDAY ESSENTIAL TASKS

Requisite Availability: 5 out of the 7 shifts listed below

• Monday 1:30pm - 10pm
• Tuesday 1:30pm - 10pm
• Friday 4:30pm - 11:30pm 
• Saturday 12:00pm - 8pm or 3pm - 11pm
• Sunday 12:00pm - 6pm or 2pm - 8pm

Customer Service

• Deliver exceptional customer service to all patrons.
• Greet customers promptly and courteously.
• Serve customers in a timely manner that meets/exceeds their expectations.
• Make connections and form relationships with patrons.
• Educate guests on our beer offerings and brand history, as well as our company culture.
• Respond to customer needs and questions.
• Guide patrons in selecting ASB beers, using beer style and flavor knowledge to suggestively sell products based on guest interactions.
• Pour beverages efficiently and be mindful of waste.
• Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age.
• Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Operations

• Set up, close down, and clean the taproom thoroughly on a daily basis.
• Maintain clean glassware through proper wash, rinse, and sanitize techniques.
• Stock beer and retail merchandise in the taproom.
• Ensure proper payment for all sales are collected and perform transaction handling procedures accurately.
• Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote upcoming events.
• Assist the Tasting Room Supervisor with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages.
• Ensure the point-of-sale and draft systems are operating optimally at all times.
• Report all equipment problems, bar maintenance issues, violations or substandard practices to the Tasting Room Supervisor immediately upon encountering a problem.
• Attend brewery staff meetings, as required.
• Communicate with taproom staff and management to ensure guest satisfaction.
• Keep the bar organized and all supplies stocked in the proper location.

Guest/ Staff Safety

• Follow all safety and security policies, protocols and procedures.
• Monitor patron behavior and level of intoxication.
• Use eye contact and body language to let troublesome patrons know that their conduct is reaching the threshold for unacceptable behavior.
• Warn patrons who are exhibiting objectionable behavior with a well-timed and discreet comment to resolve objectionable behavior in early stages.
• Remove obnoxious and offensive persons.
• Maintain professionalism at all times and especially when asking patrons to leave.
• Call the police in response to criminal acts, as required.
• Control over-crowding and taproom intensity.
• Resolve conflicts and take care of patrons' welfare. 
• Ensure that anyone who gets into a fight is restrained and removed.
• Resolve guest problems whenever possible and communicate issues to management.

SKILLS & EXPERIENCE

• High school diploma, GED, or equivalent.
• Cash handling experience.
• Prior experience working in a fast-paced restaurant environment.
• Fair, consistent, impartial, and ethical individual.
• Excellent guest service and conflict resolution abilities.
• Ability to work evenings, weekends, and holidays.
• Able to respond quickly and competently and problem solve under pressure.
• Takes responsibility, inspires, and leads with integrity.
• Ability to provide superior guest experiences in demanding situations.
• Takes initiative, detail oriented with an awareness of the larger picture.
• Strong communication skills, with an emphasis on listening, empathy, and common sense.
• Ability and desire to work in a fast-paced environment with a growing company.
• Passionate about beer, enthusiastic about the process and has a desire to learn.
• Responsible Beverage Service/TIPS certification.
• Bilingual in English and Spanish preferred.
• Understanding of, and experience with, the cleaning, maintenance, repair and operational principles of a direct draw draft beer system.

PHYSICAL & MENTAL REQUIREMENTS

• Able to stand, walk, and be on your feet for prolonged periods
• Able to maneuver on uneven ground
• Able to read and follow written English instructions
• Able to regularly twist, turn, kneel, climb, stoop, bend, and occasionally crawl
• Able to change out kegs and lift/carry supplies and equipment weighing up to 160+ pounds on occasion and 25 pounds regularly using appropriate techniques and tools.
• Able to safely navigate crowded spaces.
• Able to resolve conflicts and restrain anyone who gets into a fight to ensure patrons' welfare.
• Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors.
• Computer literate.
• Able to tolerate exposure to extreme changes in temperature.
• Able to comply with and enforce all health, safety, and personal hygiene policies and standards.

PERKS 

• Discounts on beer
• Discounts on merchandise as well as food and beverage at our restaurant locations.

ABOUT ALVARADO STREET BREWERY 

Alvarado Street Brewery was founded by father-son duo John and J.C. Hill in March of 2014. What started as a neighborhood brewery restaurant in Downtown Monterey has evolved into four locations dedicated to serving Monterey county’s locals and visitors alike. Our production brewery & tasting room opened in the Spreckels Junction area of Salinas in 2016. In early 2018 we opened our R&D pilot brewery and bistro in Carmel-by-the-Sea, known as the “Stro”. Most recently in November of 2022, we opened Alvarado Street Brewery & Taproom, an art deco styled restaurant and bar in the center of Oldtown Salinas.

We are committed first and foremost to the community we serve. Beer is a common thread that brings people together of all backgrounds and walks of life, and we welcome everyone through our doors. As an employer, we strive to ensure an equitable working environment that’s centered on inclusion and diversity. As a community partner, we engage with local nonprofits and environmentally focused organizations to be a great steward of the beautiful area we call home.

EQUAL OPPORTUNITY EMPLOYER

Alvarado Street Brewery provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, gender, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, citizenship, pregnancy, childbirth and related conditions, military or veteran status, gender identity, gender expression, gender transitioning/transitioned, or any other consideration made unlawful by federal, state or local laws.