Member Associate

Job Description

Job Description

Description:

Full time: $17.50/hr plus tips

Benefits: Medical, Dental, Vision, 401K after 1yr of employment, match up to 4%, Training, Continuing education, Competitive salary, Uniforms, Flexible Schedule, Training and development, room for advancement, 2 weeks paid vacation.

Part time: $17.50/hr plus tips, no benefits available for part time.

Perks and Benefits:

• Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Medical, dental, and vision insurance benefits (full-time)
• Paid Vacation
• Complimentary service membership

About the Position: The Member Associate is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, food & beverage, etc.)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:

• Drive membership sales through dog health and wellness education
• Drive key performance indicators through membership sales, outreach sales, and customer service
• Add-ons, and retail sales
• Develop and follow up with ad-generated membership leads
• Follow up with potential members and reach out to existing members to schedule appointments
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; , educated customers, resolve customer concerns, retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the store Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to become an expert on products and services to educate dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently and to operational standards
• Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service experience.