Water Mitigation Project Manager

Job TitleServiceMaster of Greater Washington is committed to be the premier provider of professional restoration services to commercial and residential markets. We accomplish this by developing a strong team of leaders who, through their pride of ownership, deliver superior service to our customers. We are committed to honesty and integrity and we deliver what we promise. We show a heartfelt concern for people and the environment through the work we do daily. We are currently looking to expand our team and now is a great time to apply!Job ResponsibilitiesRetrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work siteCompletes assigned jobs according to company processes, maintains quality control within the budget of each jobMay perform daily monitoring on active residential and/or commercial jobs and communicates with customers.Maintains records of personnel and resources used on projects and communicates all billable events to others.May be responsible for creation of estimates in applicable softwareInspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of jobDocument / review loss with clear and descriptive job photos and upload into operating system/softwareMay write mitigation and reconstruction estimates using XactimateCommunicates conversations and key information on the job using the notes feature in required softwareEstimates using carrier audit standards and manages the estimate based on feedback from client and customerExplains drying process and next steps to resolution in person to customers using printed materials as a guideInterfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the lossMay perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companiesMay train new technicians or key operational team membersJob RequirementsHigh school graduate or equivalent, college degree preferred.Strong knowledge of insurance restoration and or construction industryValid Driver's License and satisfactory driving recordAbility to lift up to 70 lbs.Able to work independently or work with/lead a teamExhibit professionalism, maturity, and the willingness to serve the customerExperience managing teams of 2 or moreExperience with entering data using a tablet or mobile phoneStrong verbal and written and communication skillsStrong problem solving and customer service skillsMust be able to prioritize activities and meet deadlinesWorking on-call schedule is requiredCertifications preferred:ASD – Applied Structural Drying TechnicianFSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianWRT – Water Damage Restoration TechnicianBenefitsPaid Training and certificationsRetirement Plan- Safe HarbourHealth and Dental insuranceCompany Vehicle- once trainedCompany PhoneCompetitive payPaid Holidays / Vacation401(k) matchingCompensation: $18.00 - $24.00 per hourBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.