Field Services Repair Area Manager

Field Services Repair Area Manager

As a Field Services Repair Area Manager, you'll oversee Best Buy's in-home repair business in your designated coverage area. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results. The territory for this role spans Eastern Pennsylvania, Philadelphia, South New Jersey, Delaware, and portions of Maryland. The candidate should preferably reside in Eastern Pennsylvania, Southern New Jersey, Delaware, or nearby areas.

What you'll do

• Ensure operational consistency of Best Buy's repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
• Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
• Create and maintain an exceptional team culture centered around engagement and belonging
• Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
• Manage workload and capacity planning, including schedule creation, PTO approval and route management
• Response to escalations and provide resolutions to preserve the customer experience

Basic qualification

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

What's in it for you We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.