Veterinary Client Service Representative

Job Description

Job Description

Benefits:

• Health insurance
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Paid time off
• Training & development
• Employee discounts

Allied Veterinary Specialists (AVS) – South Daytona, Florida

Join a Growing Emergency & Specialty Hospital Dedicated to Excellence, Compassion, and Teamwork

At Allied Veterinary Specialists (AVS) , we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Central and Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our team in South Daytona.

Our team is built on the values of Compassion, Respect, Education, Advancement, and Service , and we're looking for individuals who share our passion for delivering outstanding client experiences while supporting exceptional veterinary care.

Position Summary
The Client Service Representative serves as the first point of contact for our clients and referring veterinarians. This role is essential in creating a welcoming, compassionate, and professional experience while ensuring efficient communication and workflow throughout the hospital.

The ideal candidate thrives in a fast-paced emergency and specialty environment, demonstrates excellent communication skills, and remains calm under pressure while providing outstanding customer service.

Key Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion 
• Answer and direct incoming phone calls using a multi-line phone system 
• Schedule appointments, consultations, diagnostics, and procedures accurately 
• Efficiently check patients in and out 
• Review treatment estimates, invoices, and payment options with clients 
• Process payments and maintain financial accuracy 
• Assist with emergency patient arrivals and urgent client needs 
• Maintain complete and accurate medical and client records 
• Communicate effectively with doctors, technicians, and referring veterinary hospitals 
• Support a positive, collaborative team environment while delivering exceptional client service 

Required Qualifications

• Minimum 3 years of experience as a Veterinary Client Service Representative 
• Experience working in a veterinary hospital setting 
• Outstanding customer service and communication skills 
• Ability to remain calm, organized, and compassionate in emergency situations 
• Strong multitasking, problem-solving, and organizational skills 
• Ability to work independently and as part of a collaborative team 

Preferred Qualifications

• Previous experience in an Emergency and Specialty Veterinary Hospital 
• Experience managing high call volumes and busy reception environments 
• Working knowledge of ezyVet and/or VetRadar  
• Knowledge of veterinary terminology and specialty services 

Benefits of Joining AVS

• Competitive compensation based on experience 
• Overnight shift differential opportunities 
• Continuing education and professional development 
• Career advancement and leadership development opportunities 
• Supportive, collaborative team environment 
• Opportunity to work alongside board-certified specialists and experienced emergency clinicians 
• Be part of a rapidly growing specialty hospital committed to excellence in patient care 

Why Allied Veterinary Specialists?
At Allied Veterinary Specialists, we don't just care for patients—we support families during some of their most difficult moments. Every member of our team plays a vital role in providing compassionate care and creating an exceptional client experience.
If you're passionate about veterinary medicine, thrive in a fast-paced environment, and want to grow with an organization that invests in its people, we'd love to hear from you.

Join a team where compassion meets excellence—and where your career can grow.