Telecommunicator

Job Title

Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency and non-emergencies; interviews caller to determine nature of the problem and determines availability of resources. Enters in information for the CAD system and NCIC.

Essential Duties

• Operates radio broadcasting and receiving equipment, computer and teletype equipment, and operates a multiple telephone console. Must speak clearly, work under stress and make multiple decisions immediately.
• Interviews caller to determine the nature of the problem; delivers the information through the radio and CAD systems in accordance with proscribed procedures.
• Scans CAD computer screens to determine and be aware of available resources.
• Relays all information to responding units, as it was given by the caller.
• Types commands on computer keyboard to update calls with CAD to maintain the integrity of information to the responding units that use the CAD system.
• Upon certification, shall provide pre-arrival EMD instructions to caller.
• Acts as a central point for information.
• Must have integrity and do so without being un-truthful during the performance of his/her duties.
• Works day or night shifts, holidays, weekends to include Sundays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract.
• May be exposed to belligerent or irate callers.
• Does not act or have supervisory control.
• Will enter NCIC documents and requests in the required format. Will assist other Communication Operators in 2nd checking entries as require by NCIC FBI Rules and Regulations.

Minimum Qualifications

• High School diploma or equivalent.
• Experience in use of computer terminal and/or multi-line telephone systems.
• Must maintain a "Valid" New Mexico Driver's License or equivalent issued by another state.
• Must be able to multi-task and work under pressure as a professional.
• Must successfully pass a hearing and drug/alcohol test.
• Must submit typing test result with application.

Supplemental Information

Knowledge/Skills/Abilities:

• Basic computer and record keeping skills.
• Adult level training and professional reading and writing abilities.
• Strong interpersonal skills and the ability to work independently with minimal supervision.
• Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to be able to operate a multiple telephone console.
• Must speak clearly, work under stress and make decisions.
• Bilingual (English/Spanish) is preferred.
• Ability to work with co-workers and the public in a respectful, courteous and professional manner.

Physical Demands:

• Must be able to sit for up to four hours at one time, up to twelve hours total per day.
• Must be able to stand/walk for short distances up to at least two hours per day.
• Must be able to crouch, kneel, bend at the waist, twist/rotate at the waist on a minimum basis as needed.
• Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.
• Must be able to work with arms bent for up to four hours at one time and up to twelve hours per day.
• Must be able to lift and carry for short distances paperwork or manuals weighing up to 40 pounds.
• Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork and manuals.
• Must be able to use five-digit dexterity and implement eye-hand coordination to operate communications equipment as well as instrument keyboards in dispatch room.
• Must have strong hearing and sight abilities, including close vision and the ability to adjust focus, in order to perform all essential duties.

Working Conditions:

• Office environment, primarily indoors, high-stress, occasionally requires lifting material weighing up to 40 pounds.
• All essential duties are performed indoors in a temperature-controlled environment. Some duties will be performed outdoors with environmental factors.
• Duties are generally performed on an even and dry surface, which may be carpeted or tile.
• Worker is exposed to intermittent noise factors.
• Work hazards or potential work hazards involve high pace and stress in performing job duties.
• Shift work will be required as well as working; weekdays, weekends to include Sundays, nights, evenings, days and holidays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract