Branch Operations Manager

Branch Operations Manager

Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

The Branch Operations Manager leads all day-to-day business operations within an assigned CBX Solutions branch. In branches where this role exists, the BOM is the senior operational leader on-site, responsible for branch performance, team development, customer relationships, financial results, and sales activity.

The right person for this role combines the organizational discipline to run a branch efficiently with the interpersonal confidence to build a high-performing team and the client relationships that drive growth. You are self-directed and results-oriented, and you hold yourself to the same standard you set for the people around you.

Your Responsibilities

• Oversee, direct, and manage all day-to-day facets of branch operations, establishing operational goals and driving performance across all departments
• Review and manage personnel assignments, performance goals, and workload distribution for direct reports spanning office and warehouse functions
• Assign, instruct, and train team members; provide consistent direction and follow-through to ensure strong individual and team performance
• Set a professional standard for the branch in personal character, work habits, organizational skills, and commitment to results the branch reflects your example
• Conduct regular coaching and counseling sessions with team members to build capability, address performance gaps, and maintain a positive, motivated work environment
• Manage all personnel duties in partnership with corporate Human Resources, including performance management and corrective action as needed
• Monitor sales activity across the branch to ensure profitability targets are met; identify gaps and work with the sales team to close them
• Support sales team members in developing solutions for customers, following up on estimates, and closing work for the branch
• Maintain and develop relationships with key clients, general contractors, and industry professionals who interact with the branch
• Ensure all sales team members meet or exceed activity standards for monthly, quarterly, and annual targets
• Champion excellent customer relations across all touchpoints internal and external and hold the team to the same standard
• Build and maintain relationships with key supplier representatives and industry professionals whose partnership supports branch operations and competitive positioning
• Serve as an escalation point for customer issues; resolve problems with urgency and professionalism
• Manage branch financial performance with accountability for revenue, profitability, and operating expenses relative to budget
• Assist in the preparation of the annual preliminary budget; monitor compliance to the approved budget throughout the year and work to ensure financial expectations are met
• Review budget variances and discrepancies with team members; identify root causes and drive corrective action
• Review recurring operational reports on a consistent basis: production reports, employee attendance, expense reports, and other branch performance documentation
• Monitor inventory levels to ensure sufficient quantities are available to support active and upcoming project needs
• Monitor and ensure on-time delivery and job completion across all branch activity
• Review accounts receivable and assist with collections as necessary

Education & Experience

• Bachelor's degree or equivalent combination of industry experience
• 57 years in distribution management, building materials, construction, or a related industry required
• Demonstrated experience managing teams across multiple functions; supervisory experience required
• Familiarity with commercial construction, security integration, or building products preferred; deep product specialization not required
• Prior experience working with contractors, GCs, or industry professionals preferred
• Intermediate to advanced proficiency in Microsoft Office Suite; Word, PowerPoint, Excel, and Outlook required

Skills & Capabilities

• Strong operational leadership: you have run a team or location before and understand how to build accountability, drive performance, and develop people simultaneously
• Excellent communication skills written and verbal with the ability to adapt your style for customers, team members, suppliers, and corporate partners
• Proven ability to build and maintain working relationships at all levels, internal and external, including with contractors, suppliers, and key accounts
• Financial literacy sufficient to own branch budget performance, monitor variances, manage expenses, and interpret P&L-level data with confidence
• Strong organizational skills: you manage multiple concurrent priorities without losing accuracy, follow-through, or team visibility
• Self-directed and results-oriented: you set the standard and hold yourself to it, without waiting to be told what needs attention
• The interpersonal confidence to motivate a team, resolve customer issues, and represent the branch professionally in any setting

Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.

Work Environment This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.

Qualification Requirements To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.