Field Service Technician

Service Technician in Glenwood, MNAt FAST, we don't just make equipment—we build careers, ownership, and pride. Our durable, top-quality equipment is trusted by major cargo handlers and airlines worldwide, and our team is the reason we succeed. We're more than a workplace—we're a company that invests in its people.From day one, you'll enjoy competitive pay, very affordable benefits, and a real stake in the company through our Employee Stock Ownership Plan (ESOP). Employer funded contribution, 20% of your annual pay, to your ESOP account, giving you ownership in the company you help build.Why You'll Love Working HereBe part of something that matters – your work keeps operations moving worldwideCompetitive pay & affordable benefits from your first dayReal ownership through our ESOP – FAST contributes 20% of your annual pay so you share in our success.Paid holidays and PTO for work-life balanceAnnual safety shoe reimbursement and company gear allowanceA team culture that values craftsmanship, safety, and teamworkOpportunities to learn, grow, and advance your careerJob details:Summary: This position includes machine start up support, installation inspections, and informal customer maintenance training. This is an onsite front-line position to the customer and their impression of FAST Global Solutions customer satisfaction for new and existing equipment.Job Duties: include the following. Other duties may be assigned.Provides installation support to customers and integrators assisting in the areas of machine operation, mechanical debugging, and electrical troubleshooting.Provides onsite machine level training including theory of operation and mechanical maintenance.Documents service and installation actions by completing forms, reports, logs, and records.Follows written procedures for troubleshooting and maintenance of mechanical and electrical systems.Provides technical phone support and follows through until problem is resolved. Assists in coordinating problem resolution with engineering, operations, customer service, and other personnel to expedite repairs.Reviews service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product for customer support.Understands blueprints, sketches, schematics, drawings, part lists, and specifications for customer support.Assists in executing engineering test plans for R&D projects.Enters and updates CRM cases.Supports assembly as needed.Qualifications: Travel to customer site locations to evaluate and diagnose equipment failures. Travel plans will try to be planned and coordinated to fit personnel schedules. Unplanned trips will happen due to equipment failures. Planned training trips and equipment commissioning (start up support) trips could be at regular intervals. 50% travel may be expected. All travel costs are covered by FAST.Education (or equivalent experience): Associate degree (A.A.) or equivalent from two-year college or technical school; and one-year related experience and/or training; or equivalent combination of education and experience. Basic knowledge of pneumatics, hydraulics and electricity.