Medical Billing Supervisor

Position Summary The Mental Health / Medical Billing Supervisor oversees the agency’s third-party billing and reimbursement processes to ensure accurate billing, timely reimbursement, and excellent customer service. This role provides leadership and supervision to the authorization and billing team, partners closely with the Revenue Cycle Manager, and ensures consistent training and adherence to billing and authorization standards across the agency. This role is primarily onsite, with limited hybrid opportunities based on operational needs and performance. Responsibilities Third-Party Billing & Reimbursement (40%) The Billing Supervisor leads and supports billing and reimbursement operations, including: Develop, implement, and maintain billing processes and internal controls to ensure accurate, timely billing and payment cycles, including quality assurance (QA) and credentialing procedures Collaborate closely with the Revenue Cycle Manager to oversee billing, authorization, and reimbursement workflows Supervise insurance eligibility verification, authorizations, billing, payment posting, and QA processes; provide backup support as needed Maintain current knowledge of healthcare billing rules, regulations, and CPT coding requirements Establish and maintain effective working relationships with insurance payers and follow up on claims, authorization issues, and contract-related concerns as needed Identify billing trends, issues, or risks and proactively elevate concerns to the Revenue Cycle Manager with recommended solution Develop and implement strategies to reduce large and/or aged accounts receivable balances Monitor weekly and monthly QA processes, including service approvals and billing entries, to ensure claims are submitted accurately and on time Partner with clinicians and administrative support staff to correct service entries and resolve documentation or billing discrepancies Work with the billing team to complete manual adjustments and write-offs, as appropriate Work with Revenue Cycle Manager to update payers and related billing set up in the EHR system Billing Training, Documentation Management & Cross Departmental Work (30%) In partnership with the Revenue Cycle Manager and Associate Director of Compliance & Quality Improvement, the Billing Supervisor will: Collaborates closely with the Quality Assurance team and partners with Compliance and Medical Records to support agency-wide initiatives Supports the Credible Help Team, participates as a Credible Trainer, and leads/contributes to system and process improvement projects Train new clinicians and clinical support staff across the agency on billing procedures, requirements, and systems Maintain and update billing-related documentation, workflows, and resources on SharePoint Coordinate and deliver ongoing training related to billing processes, system updates, and procedural changes Update billing department and administrative support procedures and ensure staff are trained on new or revised practices Supervision of Billing Staff (30%) The Billing Supervisor provides day-to-day leadership and supervision of the billing and accounts receivable team, including: Provide regular supervision, coaching, and support to billing and accounts receivable staff Assign and prioritize work to ensure coverage, accuracy, and efficiency Conduct performance evaluations and initiate corrective action when necessary Schedule and lead team meetings focused on training, engagement, and process improvement Conduct regular one-on-one meetings and account quality reviews Coordinate vacation coverage and staffing for open positions Monitor productivity, prepare reporting, and support team planning and workload distribution Cross-Functional & Agency Collaboration Support Credible EHR workflows across departments Partner with cross-functional teams to map client data flow with a focus on improving the client experience Participate in and contribute to the Quality Assurance Team (QAT), including approximately 1.5 hours per week of project-based work that may extend into additional cross-program initiatives Requirements 3–5 years of experience in healthcare billing is required 3+ years of people leadership experience is required Strong problem-solving and conflict resolution skills is required Exceptional communication skills, with the ability to translate between clinical and financial perspectives is required High level of organization, adaptability, and attention to detail is required Ability to work effectively in a highly cross-functional environment is required Strongly Preferred Experience with Credible EHR Mental health and nonprofit healthcare experience Bilingual ability in Spanish or Somali Work Environment This role is primarily onsite, with limited hybrid opportunities based on operational needs and performance. #J-18808-Ljbffr