Electronic Banking & Payment Specialist

Job Description

Job Description

Join Rosedale Bank and Be a Part of OUR STORY

At Rosedale Bank, we're All In - for our customers, our communities, and our employees. For more than 117 years, we've been committed to delivering exceptional service while building a workplace where people feel valued, supported, and inspired to do their best work.

With over $1 billion in assets, 13 Maryland branch locations, and a close-knit team of approximately 150 employees, we combine the strength and stability of an established bank with the personal connections and opportunities that come from being a community-focused organization. If you're ready to be All In on service, growth, teamwork, and making a meaningful impact, we'd love to have you on our team.

About the Role

Rosedale Bank is seeking an Electronic Banking & Payment Specialist to join our Electronic Banking & Payments team in Perry Hall. This back-office role is responsible for supporting the Bank's digital banking platforms and electronic payment services while delivering exceptional service to both internal and external customers.

The ideal candidate will have a strong foundation in retail banking, excellent customer service skills, and a passion for helping customers and employees navigate digital banking products and services. This position plays a key role in supporting online banking, debit cards, bill pay, remote deposit capture, ACH services, eStatements, mobile wallet solutions, and other electronic banking channels.

Key Responsibilities

• Provide day-to-day support for consumer and business digital banking platforms and services.
• Process digital banking requests, applications, and maintenance activities while following established procedures and service standards.
• Assist with detecting, researching, and resolving potential fraudulent transactions.
• Provide phone and email support to bank employees and customers regarding digital banking products and services.
• Support debit card administration, including card orders and customer inquiries.
• Respond to escalated issues from branches, the Call Center, and bill pay vendors with support from department leadership.
• Monitor system-generated reports and outputs to ensure accuracy, compliance, and timely issue resolution.
• Maintain knowledge of digital banking products, services, procedures, and regulatory requirements.
• Assist with maintaining departmental forms, procedures, and process improvements to enhance efficiency and service quality.
• Provide backup support for other Electronic Banking & Payments functions as needed.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking experience with knowledge of deposit transactions, products, and services.
• Exposure to digital banking platforms, remote banking channels, and debit card services.
• Understanding of deposit-related banking regulations.

Knowledge, Skills & Abilities

• Exceptional customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to effectively prioritize and manage multiple tasks.
• Strong organizational skills and follow-through.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work independently and collaboratively within a team environment.
• Commitment to compliance, risk management, and operational excellence.

Working Conditions / Physical Requirements

• Primarily office-based environment located at the Perry Hall Corporate Office.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to move throughout the office and access files and equipment as needed.

Why Rosedale Bank?

We're All In on our employees, customers, and communities. Join a team that values growth, collaboration, and making a difference-while building a rewarding career with a trusted community bank.

If you're looking for an opportunity to grow your banking career while helping customers succeed in an increasingly digital environment, we'd love to hear from you.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.