Patient Service Rep I

Overview Axia Women's Health is the nation’s largest community-based, integrated women’s health network in the country serving women through New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women’s Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at Location Locations include Noblesville, Carmel, and Westfield, IN. The organization operates in Noblesville and Carmel, with additional sites as needed. Position Patient Services Representative (PSR) – Check In/Check Out at Carmel OBGYN Noblesville, IN . Office hours: Full time, Monday – Friday 7:30 AM – 5:00 PM Responsibilities Greet patients and visitors in a professional and courteous manner, directing them to the appropriate waiting area. Complete check-in and check-out duties for appointments. Effectively collect and record copayments as required. Verify patient insurance eligibility and clearly communicate benefit limitations. Perform registration for new or existing patients and activate patient files. Notify appropriate personnel to meet and escort patients to the exam room. Route phone calls promptly via direct transfer, paging, voicemail, or redirect as needed. Retrieve and route messages from the answering service. Assist with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Provide additional support to patients and medical staff as needed. Collaborate with clinical colleagues, management, and other staff to ensure efficient practice operations. Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA). Adhere to practice policies, procedures, and protocols. Participate in team meetings and contribute to quality improvement initiatives. Demonstrate commitment to the organization’s mission, values, and ethical standards in daily activities. Contribute to a positive work environment aligned with organizational goals. Other duties as assigned. Supervisory N/A Skills Excellent customer service skills, including written and verbal communication. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude towards patients. Strong time management skills with the ability to prioritize tasks and patients efficiently. Proven ability to work collaboratively within a team environment. Highly adaptable and able to adjust to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed. Experience and Education High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required. Full Time Benefits Summary Full-time benefit-eligibility beginning the first of the month after hire Immediate 401(k) matching contribution with no vesting period Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs Access to Axia providers at little to no cost through Axia’s medical insurance Axia-paid life insurance, short-term and long-term disability Free counseling for colleagues and family members, including parents and parents-in-law Access to discounts through the Great Works Perks Program Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, pet insurance, and more At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis. Qualifications Skills Behaviors Preferred Team Player Team Player: Works well as a member of a group. Detail Oriented Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Motivations Self-Starter Self-Starter: Inspired to perform without outside help. Preferred Ability to Make an Impact Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. Education Required High School or better. Experience Licenses & Certifications Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Axia Women's Health