Workstation Support Analyst

Job Description

Job Description

SYSTEMTEC is seeking a Workstation Support Analyst for a on-site opportunity for candidates in Columbia, SC. Candidate will provide hands-on technical support for end-user workstations, including hardware and software installation, application troubleshooting, operating system imaging, and workstation rebuilds. This role emphasizes timely issue resolution, strong customer service, and maintaining secure, reliable computing environments that keep users productive.

Required Qualifications of the Workstation Support Analyst:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience.
• Minimum of two years of technical operations support experience.
• CompTIA A+ certification.
• Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices.
• Ability to troubleshoot and resolve end-user computing, application, and hardware issues.
• Understanding of operating system imaging, workstation configuration, and software installation procedures.
• Strong problem-solving, customer service, and verbal and written communication skills.
• Ability to explain technical concepts and provide basic training to end users.
• Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally.

Preferred Skills/Experience of the Workstation Support Analyst:

• CompTIA A+ or a higher-level technical certification.
• Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance.
• Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking.
• Knowledge of workstation security standards, approved software configurations, and data backup procedures.
• Ability to identify appropriate hardware and software solutions based on business needs.

Responsibilities of the Workstation Support Analyst:

• Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users.
• Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary.
• Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards.
• Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times.
• Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams.
• Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations.

Work Location: Onsite Columbia, SC.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

***Please note:  SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey .***