Accounts Receivable Employer Advocate

divh2Accounts Receivable Employer Advocate/h2pThe Accounts Receivable Employer Advocate serves as the subject matter expert and advisor for all Accounts Receivable processes, driving efficiency, accuracy, and compliance across internal operations and external client partnerships. This role leads process improvement initiatives, supports complex reconciliation and remittance issues, and ensures adherence to government, client, and company guidelines./ppKey Duties and Responsibilities/pulliServes as the department expert on end-to-end Accounts Receivable workflows from employer submission through internal processing, reconciliation, and financial reporting./liliWorks collaboratively with internal teams and external client employers to establish, communicate, and implement best practices for Accounts Receivable/liliLeads the evaluation, design, and implementation of Accounts Receivable process improvements, determining appropriate methodologies, priorities, and solutions with minimal supervision. Identify, develop, document, and maintain standard operating procedures (SOPs) for all aspects of Accounts Receivable services across clients and administration systems/liliPresents new procedures, initiatives, and technology to internal staff and client employers/liliAdvises the VP of Accounts Receivable and Chief Operation Officer on Accounts Receivable performance trends, risks, and recommended operational improvements Analyzes complex reconciliation issues and irregularities, determines root causes and develops recommended resolutions and process changes to prevent recurrence./liliHandles complex employer remittance inquiries via telephone and electronic modes./liliServes as a subject matter expert on:/liulliDepartment accounts receivable processes, including COBRA payments, self-pay payments, refund requests, and cash receipts./liliEmployer contract setup, maintenance, and system updates/liliContribution report preparation and processing/liliPayment reconciliation to administration systems and bank postings/liliDiscrepancies research, credits processing, and retro-payment processing/liliDelinquency management and payroll audit processing/liliMonth-end review, research, correction, and balancing activities/li/ulliDevelops and supports training content and knowledge resources for Accounts Receivable staff and provides expert guidance on complex processes and system functionality./liliConducts research and resolves complex technical issues and irregularities/liliContributes to cross-functional special projects impacting Accounts Receivable operations and client outcomes, as assigned by Accounts Receivable Supervisor or Manager./liliPerforms other duties as assigned./li/ulpMinimum Qualifications/pulliAssociates degree in a related field and two years of experience in a process improvement role involving bookkeeping, payroll, finance, banking, or accounting/liliFour years of related work experience such as bookkeeping, payroll, finance, banking, or accounting./liliProficiency with MS Office tools and applications./liliAdvanced proficiency with Excel/liliStrong technical aptitude with the ability to learn new systems and applications/li/ulpPreferred Qualifications/pulliBachelors degree in a related field/liliExperience working with financial and operational controls within a third-party benefits administrator or similar organization./li/ulpWorking Conditions/Physical Effort/pulliProlonged periods of sitting at a desk and working on a computer./liliMust be able to lift up to 15 pounds at times./liliMay be required to work remotely based on business needs./li/ulpDisability Accommodation/ppConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at View email address on click.appcast.io, and we would be happy to assist you./ppZenith American Solutions/ppReal People. Real Solutions. National Reach. Local Expertise./ppWe are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day./ppZenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before./ppWe believe the best way to realize our better systems for better service philosophy is to hire the best employees. Were always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If youre interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!/ppWe realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!/p/div