Guest Service Agents

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Hotel Front Desk / Guest Service Agent

The Exeter Inn is actively searching for an organized, detailed, and professional Front Desk / Guest Service Agent to join our Front Office team.

This is a Part Time or Full Time position. Expected regular shifts will include Morning and Afternoon shifts, weekend and holiday availability required.

The Exeter Inn and Epoch Restaurant & Bar, managed by Hay Creek Hotels, is a beautifully restored inn located just 15 minutes from Portsmouth, NH in the historic town of Exeter. It offers 46 guest rooms and suites, a contemporary chef-driven restaurant and bar, and unique meeting and event spaces for all occasions. Visit theexeterinn.com and epochrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!

Job Summary:

• Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
• Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Communicate all guest room status changes to Housekeeping department.
• Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Deliver guest amenities as necessary.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Experience and Skills:

Required Experience:

• High School diploma or equivalent.
• Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
• 1 year customer service experience required, hotel environment highly preferred.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling guest complaints.
• Ability to lift and carry up to 30 pounds.
• Ability to move quickly to tend to the guest needs.
• Ability to operate smoothly and professionally under high stress situations.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

Job Benefits:

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

From: Hay Creek Hotels