Part Time Collector (English/Spanish Bilingual) - 100% Remote

Part Time Collector (English/Spanish Bilingual) - 100% Remote

Job Category: Finance

Location: This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.

Description

The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member's past due condition. The Collector works with members to find solutions that resolve delinquent loan status. This role performs independent research and other follow up tasks to assist in delinquency resolution, including validation of financial responsibility for a loan, searching for valid member location and contact information, and completion of documents required for delinquency resolution. The Collector 1 finds the best balance between the needs of individual members and those of UFCU membership while complying with UFCU's policies and procedures and applicable laws and regulations.

The Collector reports to Assistant Manager Collections.

About UFCU: Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions:

• Member Communications
• Systems, Policies, and Procedures Utilization
• Other

Knowledge/Skills/Abilities:

• Knowledge
• Skills
• Abilities

Competencies:

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience:

Minimum Requirements:

• High School Diploma or Equivalent.
• Minimum of one (1) year of experience collecting secured or unsecured consumer loans.
• Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite).
• Must be bondable.

Preferred Requirements:

• Two or four-year degree from an accredited college or university.
• Two (2) years' experience collecting auto and or real estate collateralized consumer loans.
• Six (6) months of banking and/or financial institution experience.
• Experience with loan modifications.
• Bilingual in English and Spanish.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to effectively and accurately explain complex information.

Work Environment:

• Collectors will be working fully remotely.
• Collectors are expected to be available Monday Through Friday, and occasionally on Saturdays, with availability extending up to 9 pm CST
• Collectors occasionally experience stressful interactions with UFCU members.
• Frequent computer use at a workstation up to two hours at a time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.