Apartment Maintenance - Service Supervisor - The Watch at Shem

Job Description

Job Description

Description:

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success. 

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

1. Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy 

2. Ensure adherence to all company policies and procedures

Summary

Responsible for supervision and administration of service department and service staff while providing exceptional customer service to residents. Ensure prime physical condition of the community, prompt quality service request responses, and market-ready apartments. Enforce adherence to environmental and OSHA regulation policies and procedures. Responsible for statistical reporting and budget.

SERVICE

1. Supervise the following service employees: service technicians, carpenters, turnover coordinators, customer service representatives, and pool attendants (where applicable). 

2. Supervise all on-site service operations including work orders, turnover service, vehicles, equipment, paper flow, and communication. 

3. Supervise service request completion to include the distribution of work order assignments and maintaining an acceptable number and quality of completed work orders to Company standards.

4. Ensure timely completion of all inspections and reports. 

5. Review and make recommendations on major equipment acquisitions.

6. Supervise regular annual inspections for the condition of Presumed Asbestos-Containing Materials (PACM’s) and Lead-Based Paint (LBP) where applicable. 

7. Oversee the proper organization of the maintenance shop and storage of supplies and tools. 

8. Participate in on-call duty as needed or mandated by the needs of the property. 

PERSONNEL

1. Maintain appropriate staffing (hire and termination authority).

2. Interview applicants for all service positions.

3. Approve/Disapprove sick time, PTO, and vacation time usage and any other types of leave from work.

4. Approve timecards in the HRIS system for all service employees.

5. Ensure employees are trained on the O&M Plans for Lead, Asbestos, Mold and Meth, Asbestos Work Practice Manual, the Emergency Response Plan, the HazCom Program, and the Respiratory Protection Program, as applicable.

6. Ensure all necessary Personal Protective Equipment (PPE) is available to employees.

7. Train employees as new chemicals (Safety Data Sheets) are introduced in the workplace in accordance with the HazCom Program.

HAZARD COMMUNICATION PROGRAM

1. Ensure that E-Binder is accurate with all documented on-site chemicals and is compliant with Safety Data Sheets. 

2. Ensure no chemicals are used on-site when there are no SDSs present. 

3. Ensure all containers are properly labeled.

4. Arrange training for any new employee who may use a hazardous chemical.

5. Ensure that employees are not exposed to hazardous chemicals unless proper training and PPE are supplied.

6. Post required notices and posters.

7. Conduct an annual audit to ensure compliance with the HazCom Program. 

APARTMENT TURNOVER

1. Schedule and coordinate vendor services related to apartment turnovers, including painting, flooring, cleaning, and pest control to ensure apartments are move-in ready as needed. 

2. Maintain up-to-date charts on vacant apartments.

3. Provide final quality inspections of ready vacant apartments. Ensure Turn Coordinators complete apartment turnover where applicable. 

4. Ensure apartments of all unit types are available at all times.

5. Complete exit inspection (Form 101) in conjunction with NetVendor inspections on vacant apartments (with attention to lead-based paint) within 3 days.

VENDOR ENGAGEMENT 

1. Manage vendor cost, coordination, and quality of completed services to meet Company standards. 

2. Ensure vendor conduct is compliant with Company standards.

ADMINISTRATION

1. Review purchase orders and budget reports using computerized systems. 

2. Assist Property Manager in responding to all service-related complaint letters and legal resident-related problems.

3. Review and analyze NetVendor report daily.

4. Supervise the preparation of the following budgets and ensure operations are within budget limits:

· Apartments 

· Ordinary Operations Cash Flow for related accounts

5. Ensure compliance with the Operations and Maintenance (O&M) Plans for the Methamphetamine Decontamination O&M, the Respiratory Protection Program, the Emergency Response Plan, the Hazard Communication (HazCom) Program, Lead-Containing Coatings (Lead), Asbestos-Containing Materials (Asbestos), the Asbestos Work Practice Manual (where applicable). 

6. Implement Safety Data Sheet (SDS) recommendations for the HazCom Program.

Review email communications from internal and external customers and provide timely responses to ensure operational efficiency

Education: High School Diploma or equivalent preferred.

Experience: Three years of building maintenance experience in a supervisory capacity. Must be EPA 608 Certified Type II or Universal (i.e., CFC certification). CPO (Certified Pool & Spa Operator) certification for properties with an on-site pool preferred.

1. Positive Interpersonal Skills

2. Problem-solving skills:

• Analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgment and working calmly under pressure
• Processing basic computer knowledge

3. Proficiency of the English language 

4. Must consent to work with regulated chemicals and/or materials and/or substances.

5. Must have a valid driver’s license within state of residency and an acceptable driving record.

6. Must obtain medical clearance to wear a respirator (provided by the Company), be clean-shaven, and consent to wear a respirator in accordance with the Respiratory Protection Program.

7. Support the Company’s efforts to prevent and/or eradicate crime. 

8. Attend In-House Training Programs:

• New Hire Customer Service
• Fair Housing
• Customer Service Refresher
• Emergency Response
• Management Skills Training
• HazCom Audit Review
• Mold and Lead Awareness (where applicable)
• Hazard Communication Program and Refresher
• OSHA Safety Program
• Service Operations
• Personal Protective Equipment
• Respiratory Protection
• Asbestos Class III and II (Floor) and Refresher (where applicable)
• Asbestos Class IV and Refresher (where applicable)
• Bloodborne Pathogens (Universal Precautions)
• Vehicle Policy
• Other Training Programs as required.

GSC Cares about your health and wellbeing and provides the following benefits:

1. Health, Dental, and Vision Coverage
2. 401(k) Retirement Savings Plans
3. 25% Employee Rental Discount at any GSC property
4. Paid Holidays, Paid Sick and Paid Vacation
5. Health Savings Account with Match
6. Maternity Leave
7. Employee and Dependent Care Assistance Programs
8. Short-and Long-Term Disability Insurance
9. Life, Critical Illness, Accident, and Cancer Insurance Plans
10. Pet Insurance
11. Identity Theft Protection
12. Legal Resources

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.