Call Center Customer Service Representative - Banking (Cleveland or Strongsville, OH locations)
$18 - $23 per hourThird Federal Savings & Loan
Call Center Representative
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them from their professional development to their health and wellness.
Role Summary
We are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here.
This role is fully onsite and located at either of our locations:
- Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
- Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)
Hours of Operation are Monday Thursday (8:30a 5:00p), Friday (8:30a 5:00p/6:00p) and Saturday (8:30a 1:30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6:00pm the Friday of that week.
Responsibilities
- Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions.
- Process deposit account openings with accuracy and care.
- Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone.
Requirements
- High school diploma or equivalent
- Minimum of 1 year recent experience in a call center environment
- Exemplary customer service skills
- Ability to understand and explain financial information over the phone and via email
- Ability to listen to our customers to understand their needs
- Proven written and verbal communication skills
- Strong interpersonal skills/team-oriented
- Ability to work in multiple systems, including Word and Excel
- Banking experience preferred (online banking deposit, equity lines of credit, mortgage loans, etc.)
- Bilingual language skills are a plus
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Our anticipated pay range for this position is $18.00 - $23.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Third Federal Savings & Loan$15 - $18.25 per hour
Your Opportunity Customer Service Representative CheckSmart Parma Heights, OH As a Customer Service Representative... ...by completing daily call campaigns. Assist in... ...required for certain locations. Valid driver\'s license... ...will never ask you for banking or other payment information...SuggestedHourly payFull timeTemporary workCasual workWork at officeLocal area$17 - $22.55 per hour
...Branch Banking - Client Consultant I (Part-Time) Location: Brook Park, OH 44142-2456 The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients... ...: Less than 2 years of customer service and sales...SuggestedPart timeLocal area$18 - $20 per hour
...to apply for the Customer Service Associate I role... ...North Olmsted, OH . Customer Service Representative - 90010831 - Cleveland North Olmsted, OH... ...- Pickleball Center Rocky River, OH... ...Experience Specialist Call Center Customer... ...Representative (Strongsville, OH) Future...SuggestedFull timeContract workPart timeSeasonal workLocal areaRemote work$16 - $18 per hour
...merchandise and appliances to customers by coordinating a group of... ...independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will... .... Heavy customer service and dispatching. Route monitoring...SuggestedHourly payFull timeFor contractorsImmediate startRemote work$15 per hour
...and directing phone calls, greeting guests,... ...delivering excellent customer service through clear... ...Stadium Experience Center Provide customer... ...Working Conditions Location: On-Site (Cleveland, Ohio) Physical Demands... ...described here are representative of those that must...SuggestedHourly payFor contractorsWork at officeFlexible hoursNight shiftWeekend work$18.75 - $25 per hour
...Back Office Commercial Banking SpecialistApplylocations: Brooklyn, OH: Amherst, NYtime type: Full... ...id: R-41212**Location:**4910 Tiedeman Road, Brooklyn... ...supporting the growth and servicing of the commercial portfolio... ...while providing stellar customer service to internal and...Hourly payWork experience placementWork at officeImmediate startMonday to FridayFlexible hoursShift work2 days per week$16.83 per hour
...Customer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine... ...stores within a 15 mile radius of Store #701910, located at: 30000 Lake Shore Blvd., Willowick, OH 44094. This is a full-time position with a hiring...Full timeFor contractorsWork experience placementAfternoon shift$18.29 - $22.04 per hour
...responsible to notify and/or locate consumers with... ...to consumers or representatives to notify and encourage... ...standards for daily calls, files worked and goals... ...level of professionalism/customer service on a recorded and... ...customer service, call center or sales experience...Work experience placementWork at officeLocal area$20 - $25 per hour
...Job Description Job Description Description: Customer Service Representative Shipping Pilot is seeking an experienced and self... ...exceptional service. This is an on-site position located in Strongsville, OH. The position will begin as full-time, approximately...Full time$21 - $23 per hour
...Customer Service Representative The Customer Service Representative achieves sales... ...organizing new customer locations. The position works closely... ...Monday through Friday in Strongsville, working in a professional... ...based out of Strongsville, OH. Pay and Benefits The...Contract workTemporary workWork at officeMonday to FridayWeekday work$20 per hour
...Customer Service Associates Waterway is hiring Customer Service Associates at our Parma location! Join our team - every day is an opportunity to shine... ...- 7200 Brookpark Rd. Cleveland, OH 44129. Other locations across... ..., for example making bank deposits, picking up or delivering...Local areaFlexible hoursShift workAfternoon shift$17 per hour
...Service Center Representative By joining Sedgwick, you'll be part of... ...Excellence in Seven Hills, OH: 5700 Lombardo Center... ...employees and customers from some of the world... ...position is in an inbound call center position where... ...contact at multiple locations or escalates to...Hourly payWork at officeLocal areaFlexible hours$28k - $33k
Future Opening: Customer Service Representative Full Time • Strongsville Do your friends and co-workers refer to you as... ...prospective customers in our FASTSIGNS Center. You will work with customers in... ...industry leader with over 700 locations in many countries worldwide. We...Full timeWorldwide$13 per hour
...: $13.00 Hourly Location : Recreation Senior Center 18100 Royalton Road, 44136, OH Job Type: Part-Time... ...providing excellent customer service in a welcoming and... ..., answering phone calls, responding to inquiries... .... All City of Strongsville Employees are part of...Hourly payFull timePart timeShift work- Bearing & Drive Systems, located in Strongsville, OH is currently hiring a full time Office Assistant. This is an on-site role, the hours are 8:00... ...day office support, answering and directing incoming phone calls, assisting with document and inventory management, supporting...Full timeCasual workCurrently hiringWork at officeRemote work
- ...day you’ll be at the center of it all. Your goal... ...with every customer, with your personalized... ...devices and personalized services that bring friends,... ...and making outbound calls to existing and potential... ...Type: Regular Location: USA:OH:Strongsville:17970 Royalton Rd:...Hourly payTemporary workLocal areaFlexible hours
$14 per hour
Location 255 Front Street,Berea, OH, 44017,United States Job Category Receptionist... ..., located in the Cleveland suburb of Berea,... ...term and specialized services to individuals needing... .... Handle phone calls, directing inquiries... .... Provide excellent customer service to residents...Hourly payTemporary workPart timeWork at officeFlexible hoursWeekend work$60k - $150k
...Sales Representative - Facility Services Location: Strongsville, OH, US, 44136 Requisition Number: 235656 Job Description... ...always seeking to do better for our customers, for our partners, and for our... ...valuable skills in cold-calling, in-person sales, product demonstrations...Base plus commissionFull timeLocal areaShift workDay shift$12 - $16 per hour
...image and cultivates existing customer relations. Your cross-... ...insurance products/financial services, and the good we offer to our... ...Make outbound calls to prospective customers to... ...$12.00 - $16.00 per hour Location Strongsville, OH. We help customers with home...Hourly payFor contractors$18 per hour
...considered to Be More with iQor. From Customer Interactions to Product Support, we... ...for polite, professional Customer Service Call Center Agents to represent our clients professionally by... ...environment such as a call center or retail location, demonstrating ability to be...Shift workNight shift- ...in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private... ...acts as a point of contact for our customers. The duties of the Sales Associate... ...: Provide excellent customer service, greet and assist customers. Operate...Work experience placementSeasonal work
$18 - $22.5 per hour
...Assistant Route Service Sales Representative (4-Day Workweek) Location: Strongsville, OH, US, 44136 Cintas is seeking an Assistant Route Service Sales Representative... ...include providing route service to a set customer base, through the pick-up and delivery of uniforms...Full timeLocal areaShift workDay shift$20.33 - $24.78 per hour
...field or continue a career in customer service? Join our Team! Our Legal... ...Specialists work in a call center environment within our professional... ...calls. They notify and/or locate consumers with delinquent... ...letters to consumers or representatives to notify and encourage payment...Work at officeLocal areaMonday to FridayAfternoon shift- ...consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared... ...benefits of products Provide information regarding extended service plans and financing options Meet individual and team sales...Base plus commissionFull timePart timeSeasonal workImmediate startFlexible hoursNight shiftWeekend work
- ...the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Strongsville, OH and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning Role Description...
- ...are looking for a BDC Customer Care Specialist to... ...CRM Complete phone calls as assigned by the BDC... ...serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake... ...Hills. Customer service is at our core, and our...Local area
$16 per hour
...position is $16.00 per hour depending on location, knowledge, skills, education and... ...Provide a great experience for our customers. Receive, inspect, and stock product... ...assigned. Auto req ID:178189BRState:OHCity:Strongsville, OH, United StatesRequirements: Who You Are...Hourly payFull timeTemporary workPart timeShift workWeekend workAfternoon shift- Job Details Job Location: Best Western Plus Strongsville - Strongsville, OH 44136 Position Type: Full Time... ...lounges, banquets, room service) cash and credit... ...to; room charges, phone calls, zero balance folios, corrections... ...Balance and close all bank ticket codes, daily. (5...Full timeShift workNight shift
- ...Description Job Description Customer Service Representative - Industrial Distribution... ...(TCH Koehler LLC) | Cleveland, OH | Full-Time Does this sound... ...across multiple locations in Northeast Ohio. Koehler... ...acquisition, inbound phone calls, and internet inquiries. The...Full time
- ...medical device company based in Cleveland, Ohio that provides... ...commercial model of direct representatives and distributor partners across... ...we are growing rapidly. Location Independence, OH. Corporate office based,... ...role at the center of our commercial operation...Full timeContract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Customer Service Representative - Banking (Cleveland or Strongsville, OH locations). Be the first to apply!
- benefits customer care representative Strongsville, OH
- benefit customer service representative Strongsville, OH
- client service consultant Strongsville, OH
- customer service representative insurance Strongsville, OH
- customer service representative data entry Strongsville, OH
- customer service associate Strongsville, OH
- customer relations associate Strongsville, OH
- warehouse customer service representative Strongsville, OH
- customer service specialist Strongsville, OH
- client service specialist Strongsville, OH



