Lead Representative

HealthAlliance Hospital · RadiologyKingston, NYClerical/Administrative SupportFull TimeDayM-F To perform routine and specialized clerical duties requiring understanding of medical and radiology terminology in the production and maintenance of imaging records, while providing oversight of clerical operations to ensure efficient workflow, accurate documentation, and effective communication within the Radiology department.RESPONSIBILITIES Greets outpatients upon arrival and informs proper staff of their arrival. Answers incoming calls, takes and relates messages to available personnel using proper phone technique.Clerical duties including proper paper processing of Diagnostic Imaging requests. Ensure that all related records throughout the Hospital are available upon request by physicians and/or patients.Records and logs films/cd's to be released and films/cd's coming into the department from other locations. Prepares dvd's to be released and or imports incoming dvd's from other locations.Proficient in equipment operation (i.e. telephones, terminals, fax machines, digital access system).Obtains comparison films/cd's on patients as requested. Digitizes films or imports cds for physician's review.Performs other clerical reception duties as requested.Demonstrates the ability to process and interface appropriate information between the Radiologist, healthcare team, the patient, family, and/or significant other to ensure patient outcomes.Trains staff on clerical workflows, scripts, orders, and expected outcomesDevelops and maintains monthly schedules, including coverage for vacations and calloutsManages time-off requests and ensures appropriate staffing levelsProvides after-hours availability for departmental or operational issuesEnsures all patient paperwork and documentation are accurate and up to dateDelegates clerical tasks appropriately to staff and monitors workflow efficiencyOrders and maintains department suppliesCompletes annual staff assessments and establishes performance goalsManages Sleep Lab documentation and submits for billing; performs monthly reviewsScans ISCV and related documentation into patient chartsProcesses legal record requests, invoices, and paymentsMonitors missing accounts and follows up on charge or documentation issuesPerforms other clerical and receptionist duties as assignedQUALIFICATIONS/REQUIREMENTS​​​​​EXPERIENCE 3 years of experience in the medical field required. Radiology experience, preferred.EDUCATIONHigh School or equivalent.Post High School Vocational/Specialized training, preferred. LICENSES/CERTIFICATIONS N/AOTHERAnswers telephones, maintains logs accurately, maintains patient charts.Operates: Fax machine, computer, photocopier.