Branch Operations Manager
Hoffman & Hoffman
Branch Operations Manager Summary
The Branch Operations Manager leads both the Service and Construction departments, reporting to the Regional Operations Manager. This role ensures safe, profitable, and high-quality delivery of building automation and controls projects and service agreements while driving business development efforts to expand construction sales and establish the branch in a growth market. The ideal candidate combines technical operations leadership with a strong ability to pursue and close new construction opportunities. Responsibilities
Construction: project managers, field foremen, installers, startup/commissioning technicians. Background and Qualifications
The Branch Operations Manager leads both the Service and Construction departments, reporting to the Regional Operations Manager. This role ensures safe, profitable, and high-quality delivery of building automation and controls projects and service agreements while driving business development efforts to expand construction sales and establish the branch in a growth market. The ideal candidate combines technical operations leadership with a strong ability to pursue and close new construction opportunities. Responsibilities
- Lead day-to-day operations of the Service and Construction departments, including project execution, scheduling, resource planning, and workload balancing across both teams.
- Own departmental P&L performance by managing revenue, gross margin, labor utilization, and job cost control to meet or exceed the annual business plan.
- Oversee project management, installation, commissioning, and service activities for building automation systems to ensure on-time, on-budget delivery that meets design intent and specifications.
- Develop and standardize construction and service workflows, quality checklists, and installation procedures to support efficient, scalable growth.
- Plan and justify manpower, tools, vehicles, and subcontractor resources to match forecasted workload and business expansion goals.
- Directly manage project managers, service supervisors, and technical leads; provide coaching, goal setting, and development plans that strengthen the team's building automation expertise.
- Lead business development initiatives focused on securing new construction projects in the building automation and controls market.
- Identify and pursue relationships with general contractors, mechanical firms, engineers, and owners to position the branch as a preferred controls partner in the region.
- Collaborate with estimating and sales teams to develop bid strategies, review scopes, and generate competitive proposals for design-build and plan-spec opportunities.
- Support ongoing service sales by ensuring construction-to-service handoffs are smooth, profitable, and maintain client satisfaction.
- Monitor financial and operational metrics (backlog, billings, labor productivity, change orders, and project margins) and implement corrective actions where needed.
- Ensure compliance with company safety policies, quality standards, and commissioning protocols across all field activities.
- Drive continuous improvement by identifying operational bottlenecks, implementing standardized project management practices, and reporting performance trends to leadership.
- Coordinate cross-functional alignment between Operations, Sales, Engineering, and Finance so that project details, design changes, and cost impacts are managed proactively.
- Manage a combined operations team including project managers, service technicians, commissioning engineers, installers, and administrative support.
- Foster a collaborative culture between the Service and Construction departments to optimize project execution and customer lifecycle management.
- Lead regular operations and financial review meetings to assess project status, backlog health, and growth performance.
- Partner with regional and corporate sales teams to align construction pipeline targets and business development strategies.
Construction: project managers, field foremen, installers, startup/commissioning technicians. Background and Qualifications
- 7+ years of experience in building automation, mechanical/HVAC controls, or electrical contracting with multi-project oversight.
- 3+ years in a management role leading project and/or service teams.
- Deep technical understanding of building automation systems (control panels, software integration, DDC programming, and field commissioning).
- Demonstrated experience managing construction project financials: forecasting, job cost tracking, change orders, and margin management.
- Proven success driving new business development in the building automation construction sector, including bid development, client acquisition, and partnership building.
- Strong communication, negotiation, and presentation skills for interacting with contractors, engineers, and end-users.
- Proficiency with project management software, ERP tools, and scheduling systems.
- Growth in construction revenue, awarded project volume, and market share in building automation and controls.
- Achievement of annual P&L goals including gross margin and backlog performance.
- On-time, on-budget completion rate for new construction projects.
- Labor utilization and efficiency gains across project teams.
- Customer satisfaction, repeat project awards, and contract renewal rate.
Vacancy posted more than 2 months ago
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