Customer Care Representative

In Person Customer Care Representative

Full-Time | $25.00 an hour

United Fleet Management is seeking a detail-oriented, customer-focused Sales Customer Care Representative to join our growing team in our Pflugerville office. This position provides direct support to the National Sales Manager and plays a vital role in ensuring a seamless experience for new and prospective customers.

The ideal candidate is organized, professional, and proactive—able to balance administrative tasks with customer-facing communication to help drive sales success.

Key Responsibilities

• Support the National Sales Manager in daily sales operations and account management.
• Assist new and prospective customers by explaining UFM's vehicle lease program.
• Respond to and resolve customer inquiries and concerns in a timely and courteous manner.
• Maintain detailed and accurate records in our software for all customer interactions.
• Collaborate with internal departments to ensure a smooth and positive customer experience.
• Assist with ad hoc reporting and data organization for the sales department.
• Uphold UFM's standards for professionalism, customer satisfaction, and operational efficiency.

Qualifications

• Strong attention to detail and excellent organizational skills.
• Professional communication skills, both written and verbal.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Customer service or administrative experience preferred.
• Proficiency with Microsoft Office
• Positive attitude, team-oriented mindset, and willingness to learn.
• Enjoys speaking with potential customers and sharing information about our program.

At United Fleet Management (UFM), we're not your typical automotive leasing company, we're a fast-growing, innovative team that's reshaping how businesses manage their fleets. Headquartered in Salt Lake City with operations in Austin and Houston, we've proudly leased over 5,500 vehicles nationwide in just five years.

When you join UFM, you're joining a company that's growing, stable, and full of opportunity. You'll work with people who care about doing things right, value collaboration, and celebrate wins together. If you're looking to build your career with a team that's going places, UFM is where you belong.

Why you'll love working with us:

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Employee discounts on vehicle purchase, parts, service and more!