Specialist Complaint Management (all genders)
Edenred
- # Specialist Complaint Management (all genders)Solicitarlocations: Germany - Kleinostheimtime type: A tiempo parcialposted on: Publicado hoyjob requisition id: JR020290**Vibe with us - more than 700 colleagues across Europe are looking forward to meet you!** We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.**Specialist Complaint Management (all genders)**in Teilzeit (20 Stunden/Woche) in unserer Division Customer Excellence in Kleinostheim nahe Frankfurt zum nächstmöglichen Zeitpunkt gesucht.**Deine Aufgaben:*** Effiziente Bearbeitung und Analyse von Kundenreklamationen auf höchstem Niveau* Eigenständige Durchführung externer und interner Kommunikation* Schnittstelle zwischen Kunde, Lieferant und internen Abteilungen, um einen reibungslosen Ablauf und Zusammenarbeit zu gewährleisten* Bewertung von Reklamationsursachen und Entwicklung von Maßnahmen zur Verbesserung der Prozesse und der nachhaltigen Senkung der Reklamationsquote* Sicherung der Datenqualität durch gewissenhafte Pflege von Datenbanken, Postfächer und Listen, um präzise Reportings zur Analyse von Trends und Optimierungspotenzialen zu gewährleisten**Dein Profil:*** Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation sowie Erfahrung in einem kunden- und serviceorientierten Umfeld* Sicherer Umgang mit MS-Office und gängigen IT-Systemen (bspw. Lotus Notes, Salesforce)* Ausgeprägtes Zahlen- und Prozessverständnis in Kombination mit analytischem Denkvermögen* Selbstständige, eigenverantwortliche und sorgfältige Arbeitsweise sowie hohe Zuverlässigkeit* Teamfähigkeit, eine schnelle Auffassungsgabe sowie ein offenes und positives Kommunikationsverhalten* Verhandlungssichere Deutsch- und fließende Englischkenntnisse**Was wir Dir bieten?*** Flexible Arbeitszeiten: Die optimale Vereinbarkeit von Familie, Freizeit und Beruf ist für uns selbstverständlich.* Shopping Card: Die Ticket Plus City Card wird für alle Mitarbeitenden monatlich mit 50€ aufgeladen.* Mobiles Arbeiten: Ob von Zuhause aus oder vor Ort im Team, Flexibilität wird bei uns groß geschrieben.Bitte reiche Deine Bewerbungsunterlagen **in deutscher oder englischer Sprache** ein und gib dabei **Deine Gehaltsvorstellung** sowie **Deinen frühestmöglichen Eintrittstermin** an.Deine Ansprechpartnerin:**Stella Tsepitsidis** / Talent Acquisition Specialist View email address on click.appcast.io View phone number on click.appcast.io**Apply now and Vibe with us !**
- J-18808-Ljbffr Edenred
Vacancy posted 4 days ago
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