Construction Warranty Lead (Hands-On Working Lead)

Who We Are

Aro Homes is a thriving purpose-driven company on a mission to redefine residential construction. Aro Homes was founded to create well-designed precision-engineered homes that are beautiful livable and durable while being built multiple times faster and having a positive impact on the environment.

We are a diverse and experienced group of passionate and curious designers builders engineers product developers and businesspeople who are passionate about and committed to delivering on our mission. Weve demonstrated that there is a massive opportunity to reduce waste and improve sustainability while building homes in a fraction of the time it traditionally takes. We utilize a repeatable multi-disciplinary and product-driven approach that is unique in the industry. We are funded by world-class investors who care about transforming industries for the better including Eric Schmidts Innovation Endeavors. If you share the desire to leave a lasting positive impact on the world and to join a strong culture of intelligent passionate people then lets start a conversation.

What You Will Be Responsible For

The Warranty Lead owns the homeowner experience after move-in. You will run Aros warranty program end-to-end: receiving and triaging service requests diagnosing issues on-site completing or coordinating repairs and closing every claim quickly and to a high standard of workmanship.

Because our homes are built as engineered products every warranty claim is also data. You will track root causes and feed them back to Design Engineering Factory and Field teams so the same issue doesnt reach the next home. This role combines hands-on craftsmanship customer care and process ownership.

What Youll Do

• Manage the full lifecycle of warranty claims from intake and triage through repair homeowner sign-off and closeout. Determine coverage against Aros limited warranty and applicable state requirements.

• Serve as the primary point of contact for homeowners after closing. Set clear expectations schedule visits provide timely updates and handle difficult conversations with professionalism and empathy.

• Lead homeowner orientations at move-in and scheduled warranty walkthroughs (e.g. at 60 and 11 months). Document findings with photos and notes.

• Investigate reported issues on site and perform hands-on repairs in carpentry drywall painting finishing work minor plumbing and electrical doors windows and fixtures.

• Schedule and manage subcontractors and manufacturers for repairs outside the in-house scope. Verify the quality of completed work and hold partners to warranty obligations.

• Maintain accurate records of every claim in our warranty system. Report on volume response time time to close cost and homeowner satisfaction.

• Identify recurring defects and trace them to design manufacturing transportation or on-site installation. Partner with Engineering Factory and Field teams on corrective actions in line with our Lean Construction objectives.

• Track warranty costs against budget and recommend ways to reduce cost per home over time.

• Maintain a well-stocked warranty vehicle tools and common replacement parts so that most issues can be resolved in a single visit.

• Follow all safety guidelines and company policies and work respectfully in occupied homes.

What Youll Bring

• 3 years in residential construction with at least 1 year in warranty customer service or punch-list roles for a homebuilder.

• Broad hands-on knowledge of residential building systems and finishes and proficiency with power and hand tools. Able to diagnose root causes not just symptoms.

• Calm professional and empathetic with homeowners including when they are frustrated.

• Able to juggle many open claims prioritize by urgency and keep commitments.

• Comfortable with warranty or field-service software spreadsheets photo documentation and mobile tools.

• Clear written and verbal communication with homeowners trades and internal teams.

• Able to perform physically demanding tasks in various conditions.

• Trade certification in carpentry plumbing or electrical work is a plus.

• Reliable transportation and the ability to travel between multiple residential construction sites throughout the South Bay during the workday.

Physical & Work Environment Requirements

• Work takes place in homeowners occupied homes and on active job sites across the region. Must be willing to travel daily between locations.

• Physical activities include lifting walking climbing ladders crawling in attics and crawlspaces bending and working in inclement weather.

• Ability to lift and carry up to 50 lbs independently; heavier materials handled with team assistance or appropriate lifting equipment.

• Occasional after-hours or weekend response for urgent warranty issues such as water leaks or loss of heat.

What we offer:

• Opportunity to join an outstanding start-up team and grow a purpose-driven company from the ground up.

• Competitive salary package.

• Medical/dental/vision benefits.

• Equity in the company.

At Aro Homes we are focused on building a diverse and inclusive workforce. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If you have a disability or special need that requires an accommodation to complete an application please do not hesitate to let us know at . If youre excited about this role but do not meet 100% of the qualifications listed above we encourage you to apply.