Customer Service Supervisor

Mcguire Manufacturing Co.

Cheshire, CT

Job Description
Job Description
McGuire Manufacturing is seeking a Customer Service Supervisor to lead and develop our Customer Service team. Based on the Culture Index profile, the ideal candidate demonstrates:

Strong Leadership & Accountability – Guides the team with clarity, sets expectations, and ensures consistent performance.
Detail & Process Orientation – Brings discipline to daily operations, balancing workloads, tracking metrics, and maintaining accuracy.
Technical Proficiency – Skilled in CRM/ERP systems and comfortable driving adoption of new tools to improve efficiency.
Problem-Solving & Critical Thinking – Identifies bottlenecks, streamlines processes, and proactively resolves customer and internal challenges.
Customer-Centric Mindset – Models responsiveness, professionalism, and service excellence to enhance the customer experience.
Collaborative Communication – Coordinates effectively across departments, empowering staff to take ownership while maintaining team alignment.

This role is ideal for a structured, tech-savvy leader who thrives on building high-performing teams and ensuring customers receive top-quality service

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Vacancy posted 11 days ago

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