Dispatcher - Supervisor

Job Description

Job Description

Job Title: Dispatcher Supervisor

Position Overview

We are a fast-paced plumbing house seeking an experienced, high-energy Dispatcher Supervisor to run our daily logistics. You will work side-by-side with the General Manager to coordinate customer orders, manage service routes, and oversee our fleet. This is a hands-on, high-volume role requiring expert knowledge of plumbing parts and heavy physical lifting.

Schedule & Compensation

• Hours: Monday to Friday, 7:00 AM – 4:00 PM
• Benefits: Medical Insurance, Dental Insurance, Paid Vacation

Key Responsibilities

• Manage Communications: Answer heavy incoming phone calls from customers and contractors quickly.
• Technician Dispatch: Assign, route, and dispatch calls directly to field technicians efficiently.
• Fleet Maintenance: Track truck maintenance schedules, service logs, and vehicle safety.
• Order Fulfillment: Assist with heavy loading, order pulling, and staging materials for dispatch.

Required Qualifications

• Experience: Minimum 5 years of professional plumbing industry experience.
• Parts Knowledge: 5+ years of deep, expert-level knowledge of plumbing parts.
• Physical Stamina: Must be able to continuously lift and move 100+ lbs.
• Speed: Proven ability to thrive and make fast decisions under pressure.