Administrative Officer

Summary

The primary responsibility of the Administrative Officer (AO) is to perform direct assistance to the Chief, Community Care Service. This involves accomplishing a wide range of administrative functions including position, labor, and suspense request management; committee and workgroup facilitation, department-level policy development and maintenance, as well as program administration, compliance, and oversight; in addition to data analysis, budget, and fiscal management.

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Duties

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Major duties include but are not limited to:

Administrative Management:

The incumbent serves as the Administrative Officer to the Chief, Community Care Service by assisting in all administrative functions for the service. This position requires high level administrative, analytical, evaluative, organizational, fiscal, and interpersonal skills. He/she acts as the liaison between the Chief, Community Care Service and subordinates, Chiefs of other services, and other VISN and VHA facilities in administrative matters. The incumbent manages and coordinates all administrative aspects of Community Care Service. He/she develops long and short-range plans for the Service by coordinating administration needs. The incumbent collaborates with the Chief of the Service and the section supervisors to ensure integrated goals and priorities for the service are met. The incumbent is knowledgeable of overall Community Care Service, health care system, VISN, and VHA goals, mission, and priorities to assure a positive impact on programs and resources.

Program Administration: The incumbent plays a vital role in developing and coordinating internal review systems to assure that both clinical and administrative activities follow agency, accrediting, and regulatory requirements. He/she provides for full administration of reporting, evaluation, and program requirements associated with the accreditation of the organization. Establishes procedures to meet unusual or unique standards assuring services provided meet nationally accepted standards and are maximally cost effective. Employs updated mechanisms proven to be effective in the provision of service. Assures all standards of regulatory and accrediting agencies are continuously met in full. Coordinates the preparation and submission of recurring monthly, quarterly and annual reports, management briefings, summaries, and a wide variety of non-recurring reports. Incumbent participates in all system reviews both internal and external and makes suggestions on ways to improve overall management for the division. The employee prepares all necessary documentation for accreditation process.

Data Analysis and Information Management : The incumbent is responsible for the provision of specialized data support and guidance for healthcare system strategic planning, performance improvement, and operations. This position provides oversight and leadership for the implementation, spread, and sustainability of data-based decision making within Community Care Service and, at times, across the healthcare system.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Administrative Officer / PD03140O

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-09 position you must have served 52 weeks at the GS-07 level.

For a GS-11 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

**GS-09

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; interpreting and applying knowledge of health care systems operations, rules, regulations, and guidelines; facilitating committee meetings, including preparing agendas and minutes.

OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have:

~Master's or equivalent graduate degree

or

~Two full years of progressively higher level graduate education leading to such a degree

or

~LL.B. or J.D., if related

You must attach a copy of your transcripts.

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education.

**GS-11

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing suspense requests; performing data analysis, budget, and/or fiscal management activities; performing position management, labor relations, and/or other HR-related functions.

OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have:

~Ph. D. or equivalent doctoral degree

or

~ Three full years of progressively higher-level graduate education leading to such a degree

or

~LL.M

You must attach a copy of your transcripts.

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education.

You will be rated on the following Competencies for this position:

• Administration and Management
• Attention to Detail
• Decision Making
• Financial Management
• Flexibility
• Human Capital Management
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Organizational Performance Analysis
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although there may be some physical effort required through the use of computers or transporting documents, presentations and pamphlets to outreach events. Incumbent may be susceptible to eyestrain from working long hours on the computer.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.