Guest Services Representative

Job Details Job Location: Kona Billfisher – Kailua Kona, HI 96740 Position Type: Full Time Salary Range: $24.00 - $25.00 Hourly Kona Billfisher Resort is hiring for a Guest Services Representative position at in Kailua-Kona, HI! Benefits Access to deeply discounted stays at our resorts Access to discounted stays at partner resorts and hotels Discounts on other travel related expenses like airfare, car rental and more. Comprehensive benefit plan for employees working more than 20 hours per week: company paid medical, dental, vision, short-term disability, and life insurance. Position Summary The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. Essential Functions Greets guests warmly and efficiently facilitates their check-in and check-out process. Ensures that welcome and departure calls are being placed in accordance with company standards. Anticipates guests needs and resolves their questions/problems or refers them to the appropriate person for resolution. Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner. Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift. Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs. Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction. Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM. Maintains a neat, clean, and organized environment. Other Functions Perform concierge duties. Assist with bellman duties as needed. Qualifications Education/Credentials This position requires a high school diploma or GED. Experience Customer Service experience is preferred, but not required. Core Competencies Accountability: Ability to accept responsibility and account for his/her actions. Adaptability: Ability to adapt to change in the workplace. Customer oriented: Ability to take care of the customers needs while following company procedures. Enthusiastic: Ability to bring energy to the performance of a task. Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace. Interpersonal: Ability to get along well with a variety of personalities and individuals. Responsible: Ability to be held accountable or answerable for one's conduct. Safety awareness: Ability to identify and correct conditions that affect employee safety. Tolerance: Ability to work successfully with a variety of people without making judgments. Knowledge & Skills Accuracy: Ability to perform all duties accurately and thoroughly. Oral Communication: Ability to communicate effectively in a positive manner with others using spoken English. Detail Oriented: Ability to pay attention to the minute details of every task. Organization: Possess the trait of being organized and methodically performs each task. Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests. Other Requirements Bilingual/Spanish Speaking Preferred. Physical Requirements Physical Demands include lift/carry, stand, walk, sit, handling/fingering, reach outward, reach above shoulder, climb, crawl, squat or kneel, bend; weight limits: 10 lbs or less (Occasional), 11-20 lbs (Occasional), 21-50 lbs (Occasional), 51-100 lbs (Not applicable), over 100 lbs (Not applicable); push/pull: 12 lbs or less (Occasional), 13-25 lbs (Occasional), 26-40 lbs (Occasional), 41-100 lbs (Not applicable). Work Environment The GSR works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays. #J-18808-Ljbffr