Client Service Associate

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.This position is with an Ameriprise Financial Franchise owner.Job DescriptionPosition Description:Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial advisory office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.Assist financial advisor in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.*Candidate needs to live in or near the Kansas City metropolitan area.Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.Position Functions:50% Business ManagementWork with home office to ensure accurate account setup and resolve issuesAnswer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accountsMaintain files and records in accordance with the records retention policyPerform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice50% Client CareSet up and maintain client management systemCall clients or prospects to set up meetings or appointmentsWrite notes or letters to clients on personal letterhead of administrative nature only and handle client appreciationAttend and participate in client meetings if necessaryConduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)Coordinate client appreciation events and seminarsAnswer unsolicited calls from prospects to schedule appointments or refer to advisorPrepare preliminary financial planning recommendations and initial product solutions for advisor review and use in client meetingsPrepare charts, graphs, tables and other visual aids to be used in implementation meetings with clientsMaintain client contact during the financial planning process. Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accountsReview and update client information as needed for client review meetings. Attend and participate in client meetings if necessary.Key Traits of a Successful Client Service Associate/ManagerDirect attention to detail and organizationEffective communication with clientsEffective and efficient time managementPolite and clear phone mannerAbility to multi-taskAbility to adhere to rules and regulations as stated and required by advisor, Ameriprise FinancialAbility to support and provide guidance for compliance within the advisor’s practicePositive attitude and sincere willingness to constantly learn and growEducation and Other Designations:College degree or higher, concentration in Finance or Mathematics2+ years of similar experienceFull-Time/Part-TimeFull timeAmeriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.SummaryLocation: Overland Park, KansasType: Full time