Alarm System Support Specialist

Job Description

Job Description

At Solucient Security, we do more than monitor alarms-we help protect people, property, and peace of mind.We serve our clients 24 hours a day, 7 days a week 365 days a year!Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan. We are currently hiring new Alarm Monitoring & Customer Support Representatives to join our second shift. The ability to work weekends and holidays are a must. Full Time Opportunity $15 /hour starting pay Level Up in Pay as your Skills and Experience Level Up!Second Shift Hours 2pm-10pmExpect to work 32-40 hoursAs an Alarm Monitoring & Customer Support Representative you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction. As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented.No industry experience is necessary. We provide you with an extensive 4-6 week paid training program to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property. Why You'll Love Working Here:A 39-year-old growing company with a focus on win/win relationships, strong culture and growth and employee and client experience. You will be seen, heard and valued!Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am)We strive to provide a win/win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.Smart Casual dress Code, we provide uniform shirts.Medical, Dental, Vision insurance (single coverage less than $60 per pay)401k plan with a company matchPaid Time Off11 paid Holidays plus Double time pay for Holidays worked.Extensive onboarding training plan to give you the tools and resources to prepare you for successMonthly rewards, challenges, and contests$1,000 Employee Referral ProgramNational recognition and awardsReal Growth opportunitiesWhat you need to make an impact:A commitment to high standards and customer service excellenceAdvanced phone skills and excellent written and verbal communication skillsStrong data entry/keyboarding skillsThe capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detailThe ability to follow company protocols and standard operating proceduresThe desire to exceed expectations and make a difference in the lives of our customers and communityIntentionally champion The Solucient Way while serving team members, Clients and our community.Qualifications:Must be 18 years of age with High School Education, GED or equivalent.1-2 years customer support-related experience.Strong computer skills, including Microsoft Office (MS365 a plus)Solucient Security Client Support Associates work in our state-of-the-art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers. We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community. What are YOU Waiting for? Apply Now! If you feel this position aligns with your skills, abilities, experience, and most of all your career aspirations- apply now! Your initial application will take less than 3 minutes to complete and will be directly uploaded to our Talent Team. Successful pre-employment background check and drug test are required.Solucient Security is an Equal Opportunity Employer and a drug-free workplace. EEO Policy: Solucient Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ______________________________________________________________________The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.