General Manager

Job Description

Job Description

Description

About the Role: The General Manager for our licensed Starbucks location will play a pivotal role in shaping the customer and partner experience, ensuring operational excellence, and driving financial success. You will be responsible for leading a diverse team of store partners, fostering a high-performance culture, and delivering on our mission to provide an exceptional Starbucks experience. This role demands a passionate leader who is committed to operational efficiency, team development, and customer satisfaction while embracing Starbucks Mission and Values.

Key Responsibilities:

Leadership & Store Operations:

• Team Leadership & Development: Lead, motivate, and inspire the store team to consistently deliver legendary customer service. Develop strategic action plans to meet operational and business objectives, and hold the team accountable for the execution.
• Operational Excellence: Regularly assess store operations and key business indicators to identify opportunities for improvement. Provide real-time coaching and support to meet operational goals while ensuring product quality, safety, and customer satisfaction are top priorities.
• Effective Communication: Clearly and concisely communicate with the team to ensure smooth store operations. Use existing tools to prioritize communications and ensure the team is aligned on business objectives and priorities.

Business & Financial Management:

• Performance Monitoring: Utilize management tools to analyze financial performance, identify trends, and proactively address operational challenges.
• Labor & Inventory Management: Oversee and optimize store staffing levels to meet operational needs, balancing labor costs while maximizing team productivity. Manage inventory to ensure product availability and minimize waste.
• Compliance & Safety: Ensure adherence to wage and hour laws, as well as operational and legal compliance requirements. Maintain a safe and secure environment for both partners and customers.

Partner Development & Team Building:

• Talent Acquisition & Partner Engagement: Lead the recruitment, hiring, training, and development of a high-performing team. Conduct regular performance assessments and provide feedback to promote individual growth.
• Recognition & Motivation: Recognize and celebrate individual and team achievements using both formal and creative recognition methods. Foster a positive store culture where all partners feel valued and respected.
• Coaching for Success: Provide ongoing coaching to help partners reach their full potential. Challenge team members with ambitious goals and offer support to help them succeed.

Customer Focus & Community Engagement:

• Customer Experience: Drive the delivery of exceptional customer service and maintain strong customer relationships. Regularly solicit feedback from customers to ensure we are meeting their needs and continuously improving the Starbucks experience.
• Community Engagement: Develop and maintain positive relationships within the local community, ensuring the store’s operations reflect the values and needs of the surrounding area.

Required Skills & Qualifications:

• Leadership Expertise: Proven experience in managing, coaching, and developing teams in a fast-paced retail or food service environment.
• Operational Proficiency: Strong background in retail operations, including staffing, inventory, and financial management.
• Customer-Centric Focus: Demonstrated ability to prioritize and meet customer needs while maintaining operational excellence.
• Problem Solving & Decision Making: Excellent analytical skills and ability to make informed decisions that benefit both the store and the customer experience.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate effectively with a diverse team and customer base.
• Flexibility & Adaptability: Ability to thrive in a dynamic and rapidly changing environment.
• Compliance Knowledge: Understanding of wage laws, health and safety regulations, and operational compliance.

What We Offer:

• Partner Discount: Enjoy Starbucks products and merchandise at a discount.
• Partner Beverages: Free shift drink.
• Flexible Scheduling: A range of shifts and schedules to accommodate your needs.
• Paid Training: Comprehensive training to ensure your success in the role.
• Paid working interview : Each Starbucks Partners matter, we want to work with you to see how we fit together as a team!
• Career Growth: Opportunities for career advancement within the Starbucks network.

If you are passionate about leadership, operational excellence, and creating exceptional customer experiences, we would love to hear from you! Join us in bringing the Starbucks Experience to life every day while leading a dynamic team to success.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Manager : 2 years (Required)
• Barista: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Silverdale, WA 98383 
  Work Location: In person