Resident Monitor

Job Description

Job Description

Company Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.  The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet.  St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

Program Summary

St. Joseph Center will provide interim housing opportunities to unhoused adults in a safe, private, and secured environment.  Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing.  Each site will offer a variety of supportive services including case coordination, meals, and health checks by nursing staff.  Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Resident Monitor’s duties and responsibilities include: 

Direct Client Service (90%):

• Responsible for the care, welfare, safety, and security of participants during their stay
• Ensure fair procedures and practices, as well as safety within the site
• Provide information and referrals to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program as needed
• Report any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner
• Conduct site, neighborhood and perimeter checks
• Handle all emergencies by contacting appropriate staff/agencies
• Report any incidents and complete incident report
• Conduct business according with employee handbook exercising judgement and serving the best interests of the agency and community

General (10%):

• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and trainings
• Perform other general duties as needed

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

Knowledge, Skills & Abilities:

• Must have the ability to communicate effectively and remain calm in stressful situations
• Ability to work with people of diverse social backgrounds
• Ability to take direction and work as a member of a team
• High level of flexibility and ability to prioritize appropriately
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to regularly lift up to 30lbs

Other:

• Sensitivity to the needs of unhoused individuals
• Observant of the environment and the people within it
• Desire to continually develop skills and increase knowledge
• Values being part of a coordinated team
• High level of professionalism with internal and external audiences
• Strong sense pf accountability

Experience:

• Experience working with unhoused individuals is preferred
• Experience in customer service is preferred
• Experience working in a residential setting is preferred

Education:

• High School Diploma or GED

Direct Reports:

• This position has no direct supervisory responsibilities.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, and Outlook) and widely supported internet browsers.

Certificates, Licenses and Registrations:

• None required. 

Travel Requirements:

• Access to reliable transportation.  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information

Benefits:  Excellent Benefits package available.

Status: Full time/Non-exempt

  At St. Joseph Center, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.