Customer Service Representative

At Lincoln Waste Solutions powered by Reconomy our vision is a waste-free world where resources are conserved and economic growth is achieved through sustainable circular practices. We provide a full-service management approach for all types of waste and recycling offering services such as recycling waste consulting hauler management and back-office support.

With a proven track record we work with hundreds of clients across the globe including regional and national companies across various industries. Leveraging strong partnerships with over 6000 haulers we help our clients achieve greater waste efficiency increased recycling improved sustainability data and cost savings all while moving toward a more sustainable waste-free future.

About the role

• Answering incoming customer calls and emails professionally and promptly.
• Responding to customer questions regarding waste and recycling services.
• Assisting customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes updates and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups scheduling problems and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications service updates and resolutions.

What we need from you

• High school or equivalent (Required)
• 2-5 years of experience in Customer service
• Strong time management skills
• Excellent organizational skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Excel Word and Outlook

What we offer

• Comprehensive Health Benefits: Weve got you covered with Health Dental and Vision insurance.
• 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training mentorship and advancement opportunities.
• Collaborative Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: Were committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion:

Lincoln Waste Solutions is committed to creating a diverse accessible and inclusive workplace. Should you require accommodation through any stage of the recruitment process please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing .

Required Experience:

Unclear Seniority