Food Server

Server Position at The Highlands at Harbor Springs

The Highlands at Harbor Springs is seeking energetic, guest-focused servers to join our team. This is a seasonal, full-time or part-time position. Servers ensure guests have an enjoyable dining experience by providing excellent service, taking orders, serving food and beverages, and assisting with any guest needs. Openings are available for morning (A.M.) or evening (P.M.) shifts. All candidates must be available to work weekends and holidays.

Employee Perks:

• Free Golf and Ski Passes Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass Complimentary access for biking enthusiasts.
• Dining Discounts Receive 25% off at Boyne restaurants.
• Resort Discounts Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes Access to Avalanche Bay Water Park.
• Lodging Discounts Special rates for friends and family.
• Tuition Reimbursement Support for continuing education.
• Housing Availability First-come, first-served team member housing.
• Health Insurance Available for Full-Time Year-Round Team Members.
• AllyHealth Access to health services for all employees.

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Essential Responsibilities:

• Welcome and greet guests, making them feel comfortable and attended to
• Inform guests of specials and menu updates
• Take food and beverage orders and enter them into the point-of-sale system
• Deliver food and beverages promptly and accurately
• Make menu recommendations and upsell items using suggestive selling techniques
• Answer questions about ingredients, preparation, and food origins
• Perform side work at the start and end of each shift
• Maintain clean and organized service areas
• Monitor guest satisfaction and respond promptly to requests
• Prepare final bills, process payments, and assist with table clearing and resetting

Secondary Responsibilities:

• Assist fellow servers and support overall team operations as needed
• Provide information about The Highlands and surrounding areas
• Handle other duties as assigned by management

Qualifications:

• 18 years or older
• ServSafe Certification (or ability to obtain upon hire)
• 1+ year of front-of-house or hospitality experience preferred
• Strong customer service and communication skills
• Ability to multitask, work under pressure, and collaborate with a team
• Basic cash handling skills
• Availability for mornings, evenings, weekends, and holidays