Field Service Representative

Field Service Representative

The Field Service Rep will be responsible for providing Service & Support for C4ISR systems as such will be trained to have in-depth operational knowledge on these systems. We are looking for a Self-Starter, Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases combat effectiveness and readiness to all Combatant Commanders.

Essential Job Functions:

• Execute crucial software upgrades on all platforms and specializing in complex platforms in vehicles
• Undertake troubleshooting, diagnosis, and error correction operations to address Power Management, Networking, and RF Cabling issues within the platforms
• Ensure optimal functionality and performance of systems by swiftly identifying and resolving problems in the field.
• Perform de-installation and installation of faulty or non-functioning components and or cables/wires that are identified as corrective maintenance tasks
• Perform and complete all technical Engineering Change Proposals/modifications on all platforms to ensure compliance with industry standards and optimal system performance. While leveraging expertise in technical specifications, design principles, and industry standards
• Offer superior service and customer support during on-site visits or dispatches, employing a comprehensive understanding of technical concepts and methodologies to troubleshoot and resolve issues promptly.
• Effectively perform general administrative duties, including timely and accurate entry of daily and weekly progress reports, unit readiness reporting for the platform and C5ISR systems, maintenance and software log management to ensure proper and accurate record-keeping

Required Qualifications:

• Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
• Must have a DoD "Secret" Security Clearance
• Must be capable of obtaining/maintaining a valid U.S. passport
• Must be fully capable and qualified of OCONUS Deployment to include physically and mentally fit to process through CRC (CONUS Replacement Center)
• Must have a basic understanding of military Technical Inspection Procedures
• Must have basic understanding and experience in C5ISR networking
• Proficient with or be able to quickly learn to use a broad array of systems hardware and software.
• Excellent and efficient time management skills.
• Proficient with Microsoft Office Suite or related applications.
• Able to endure extended timeframes in austere environments
• Prolonged ability to meet physical requirements of the mission (Must be able to lift up to 25 pounds unassisted)

Preferred Qualifications:

• Experience with network terminal configurations, software/firmware updates
• Experience with Army Maintenance and Methodology
• Possess good interpersonal skills (both for written and oral communications); and be capable of working independently or as part of a team.
• Familiar with cable build processes, Able to interpret and follow 1-wire diagrams, cable drawings and installation manuals
• Provide or obtain a Commercial Driver's License – minimum Class B if not Class A

Job Type & Location:

This is a Contract position based out of Wahiawa, HI.

Pay and Benefits:

The pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Jul 13, 2026.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.