Digital Product Manager

Job Description

The trip of a lifetime starts before the airport. For the young adults who travel with EF Ultimate Break, it often starts online, the moment they decide to see the world with a group of people they've never met. As a Product Manager within EF World Journeys focused on the Ultimate Break customers, you will work on the core digital experiences they rely on, from the moment they book to the app in their pocket on tour. You sit within the business, find the right problems to solve, and own the outcomes.

This is a strategy role, not a coordination role. We're looking for someone who seeks out the right problems to solve, holds a point of view they can back with evidence, and is trusted to help decide what gets built.

What You'll Own:

• Business outcomes, not feature lists. Every initiative has a metric defined before building begins, and you own the result with your pod.
• Deep Ultimate Break expertise. You become a go to person on the Ultimate Break technology stack, have a deep understanding of the customer journey, and the brand. You know the full arc: discovery, booking, pre-departure, and the app experience on tour.
• Proactive opportunity finding. You build a network, understand what the business is trying to accomplish, and bring well-scoped problems forward with clear tradeoffs.
• Data-informed decisions. You know which needle-moving metrics matter for Ultimate Break and you go find the answers through AI tools, self-serve data, or your analytics partners when the situation calls for it.
• At the cutting edge of technology. You work at the front edge of what's possible. That might look like AI woven into your daily workflow or reaching for a new tool without hesitation. You're curious by default.

What We're Looking For:

• Initiative and ownership

  • You discover opportunities without waiting to be handed a problem
  • You bring genuine curiosity to the Ultimate Break brand and care about what you're building and why it matters to our travelers.

• Business and brand depth

  • You become a true subject matter expert in your product area, not a generalist hovering above it. You can demo a feature on a moment's notice.
  • You know the systems, the platform, and how things work technically. You challenge priorities that don't make sense and you're willing to say so.

• Customer advocacy

  • You can stand in as the voice of the Ultimate Break traveler, an 18- to 35-year-old who books group travel on their phone and wants a digital experience that matches their expectations.
  • You build direct relationships inside and outside the business and gather signals through real conversation, and you translate what you hear into what we build.

• Strategic confidence and product intuition

  • You have a point of view, you back it with data, and you can defend it.
  • You draw on competitive research, industry expertise, and product intuition when the data doesn't give you the full picture. You make your best-informed call and build in the measurement to know if you were right.
  • You bring well-scoped options with clear tradeoffs, not a single predetermined answer. You work with your pod to make well-informed bets, ship them, and learn from what happens.

• Technical Fluency

  • You actively seek to understand how the systems you work with function and are building an AI-native workflow.
  • You can make production code contributions directly and use AI for high-fidelity prototyping. You have no dependency on engineering for early exploration.

• Agility

  • Your default is to move. The path from problem to production should be days or weeks, not months.
  • You cut or redirect work that isn't driving toward the outcome. When the signal changes, you change with it.

• Influence and presence

  • You build trust through expertise and genuine relationships. You present ideas with clarity and conviction and build advocates out of your stakeholders, not just approvers.

The Environment:

You're part of a combined Product, UX, and Engineering organization sitting within EF World Journeys, supporting EF Ultimate Break as your primary brand. Product, UX, and Engineering work as equal peers in pods: one Product Manager, one UX Designer, two Software Engineers. No one manages the others. The expectation is that you show up as a full contributor, not a coordinator.

This is a hybrid role based out of our Boston, MA office. We ask for a minimum of three days in office per week.

Experience & Background:

• 4+ years of product management in a consumer-facing digital product environment
• Track record of launching work tied to a business metric and achieving outcomes
• Hands-on comfort with data and the instinct to go find the answer, not wait for it
• Experience making direct code contributions, not just specking work for others
• Comfort running A/B tests and shipping in iterative cycles, building from "skateboard to motorcycle" rather than waiting to release a finished product.
• Active AI tool usage in your daily workflow. We will ask about this.
• Demonstrated ability to build trusted relationships with non-technical business stakeholders
• Mobile app experience a strong plus
• Travel, e-commerce, or high-consideration consumer purchase experience a strong plus

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there
• Compensation range for the Digital Product Manager role is $90,000-$130,000, based on experience.